SPECIAL UPDATE: Prosper Learning remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. Prosper Learning is truly dedicated to making sure ALL customers are happy with their coverage. Prosper Learning continues to show customer service is of the utmost importance and they currently have no complaints!
To date, Prosper Learning has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. Prosper Learning proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business.
Over time and since becoming a member, Prosper Learning has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that Prosper Learning is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Prosper Learning remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Prosper joins along with many other businesses Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and businesses alike.. Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
Rip-off Report Investigation on Prosper:
Prosper, Inc. recently contacted Rip-off Report as they are deeply concerned about claims made about the company. Rip-off Report knew Prosper was sincere in making changes to avoid problems when they stated in the name of
Good Customer Service if for any reason customers are unsatisfied, our company wants to make it right.
The only kind of companies that come to Rip-off Report to try and make things right, are the truly honest ones. Most of the other companies that contact us either threaten Rip-off Report or they just sue us and loose. Many companies just change their name once they are reported on Rip-off Report.
Prosper, Inc. wants to make sure everyone is satisfied and recently stated to Rip-off Report. "Whenever possible, we want to err on the side of the consumer even if there was a misunderstanding like other companies are doing on Rip-off Report." These are the kinds of statements and comitments Rip-off Report needs to hear from a perspective member..
Rip-off Report has already contacted Prosper customers that had issues with them via email to let them know that if they have a complaint, they are ready and willing to respond to your complaints and concerns through a special email address that goes directly to the Senior Student Care Manager, Devin Willis. devin@prosperlearning.com
PROSPER COMMITMENT TO CONSUMER SATISFACTIONProsper is committed to taking care of any issues from the past and will always do so in the future as part of Rip-off Report Corporate Advocacy Program and you should email them directly at this special email address devin@prosperlearning.com
Prosper is committed to providing exceptional student care. Prosper stated their mission is to provide the highest possibility of growth in our students through creative problem solving techniques to reach solutions. Senior Student Care Manager, Devin Willis stated, despite our efforts to accommodate the needs of our students, we recognize the need for improvement. Prosper anticipates working with Rip-off Report to reach students with legitimist concerns and complaints. We are dedicated to providing a fair resolution to students concerns and promoting positive changes in their lives through exceptional student care and support.
Prosper promises to provide excellent student service as demonstrated by its commitment to Rip-off Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. These efforts signal a high degree of confidence in the company. This program assures students of the highest degree of support and quality assurance.
Prosper continues to invest in creating integrations that are more user friendly and providing groundbreaking improvements in student care. These investments clearly demonstrate the desire Prosper possesses to become more customer-friendly and responsive to its students. In addition, we have increased the staffing in our student care department to accommodate an increase in call volume.
In order to further improve its services, Prosper will extend its student support hours. The new hours are from 8 am to 6 pm mst, Monday to Friday. Prosper also created an email address at devin@prosper learning.com and phone number exclusively for the use of students with concerns about their program (800-748-5199 ext 800-748-5199 Ext 4056). Prosper will also provide an online interactive chat enabling students to communicate directly with a student care representative. These interactive sessions are recorded and a transcription of the online chat will be provided to Rip-off Report. These additional means of communication allow students to quickly receive resolution to their concerns.
As stated above, Rip-off Report knows Prosper has made a commitment to satisfy all legitimate complaints - past, present and in the future. If you discover Prosper or that a Prosper representatives did not do what they say they would, please contact Rip-off Report only after you use this special email address devin@prosperlearning.com
Member businesses of the Corporate Advocacy Program not following through with their stated commitments to complete resolution would be removed from the Corporate Advocacy Program. At the same time, consumes can feel secure when doing business with a member of this program.
Although Rip-off Report has not independently verified Prosper Inc services, as Rip-Off Report is not a customer of Prosper, it can and does verify Prosper Inc is commitment to satisfy all of its customers.
Rip-off Report is always working harder for you, the consumer, so you can feel confident about what to look for when dealing with a company or individual.
Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company or individual. No company is perfect.Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Read more about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..Please, let us know about your new experiences with Prosper.
ED Magedson- Founder
EDitor@RipoffReport.com
badbusinessbureau.com
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