• Report: #514012

Complaint Review: Performance Media Placement Rip Off: Performance Local Marketing AKA PBH LLC Scam

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  • Submitted: Friday, October 23, 2009
  • Last Posting: Monday, June 28, 2010
  • Reported By: Reporting the Con Du Jour — Florida USA
Performance Media Placement Rip Off: Performance Local Marketing AKA PBH LLC Scam
23172 Plaza Pointe, Suite 295 Laguna Hills California 92653 United States of America

Performance Media Placement Rip Off: Performance Local Marketing , PBH LLC Scam PBH LLC Performance Media Placement: PBH LLC Rip Off Changes Names Constantly Beware! Laguna Hills, California

*Consumer Suggestion: Who's Legit?!?!


1Author 1Consumer 1Employee/Owner

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*NOTICE..!! this ripoff has nothing to do with Google search engine - many rip-off businesses use the Google name to fool consumers.

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Recently, a representative contacted me claiming that he was from Google in an attempt to sell me Google sponsored links at a lower cost than what I currently pay Google for clicks.  They said that their flat rate service would enable me to get a better price and greater return on investment than what I currently spend with Google.  Through time and inquiry I came to learn that this person did not represent Google, but was representing Performance Media Placement - supposedly a Google Qualified Company.  What that means is that 2 people in their company at some point passed an exam that enables them to put a link on their site to Google as follows: https://adwords.google.com/professionals/profile/org?id=05854057105210448874&hl=en_US This link shows (you'll have to copy and past it) that the company has managed a Google account for 90 days and had a couple of employees or owners pass the exam.  You may also notice that the company listed is Premium Local Listings, not Performancemediaplacement.com (we'll get to that reason later).  Being a Google Qualified individual myself, I understand the process well.  Google does offer some small financial incentives to Google Qualified companies (I take advantage of them personally), but the click costs are exactly the same for every company or individual buying clicks from Google for Qualified and non-Qualified buyers alike.  So the first 2 statements they made to me: 1.  They called representing Google 2.  They can get a better cost on my clicks Both are lies.  Sure, there are some Quality Score nuances that can be optimized in sponsored link campaigns, but certainly not enough variance to really increase my return on investment while cutting them a slice of my budget - that's a fallacy.  When I asked their representative if they could tell me how much of my budget was actually spent on Google, he couldn't give me a real explanation and just repeated the lie that their flat rate program would cost me less. This prompted some research - especially after noticing they had a different company name cited on their Google Qualified link (Premium Local Listings).  I found they have changed their name almost constantly.  Here is a list of company names they have used just in the last 2 years: premiumlocallistings.com performancelocallistings.com performancemediaplacement.com pl411.com pll411.com pll-orange.com premierlocallistings.com g2411.com nw411.com Then, I found the complaints of their victims:

http://complaintwire.org/Complaint.aspx/WbhWX6afrACJIgjLdxnpzg

One victim who actually measured results posted this comment about the nature of the scam (found in yet another link complaining about a representative named Mike Markman http://complaintwire.org/Complaint.aspx/Ch3MAZF-YgAJSgjKWaIeRg/2) :

"I was burned by Performance Media Placement when they told me they could get a better price on my clicks that I was buying using Google Adwords (lie).  The fact is Performance Media Placement pays exactly what I pay for clicks directly from Google or other legitimate PPC management companies pay.   Here's a simple fact - legit companies that do Pay Per Click management don't hide their actual spend on Google.  For example, if I worked with say Jump Fly, a professional PPC management company, they disclose every penny they spend on clicks and also the percentage of my budget that they take a fee.  That way, I know exactly how much I'm paying Google for clicks and how much they are charging me to manage my campaign. Don't take my word for it, just see http://complaintwire.org/awl/nb/r.ashx?ue=Qb0hmLn5Wajlmcw9SbvNmL5xmZw1Wdq5yd3d3LvoDc0RHa

When I tracked the results, I wound up paying 6 times per click with Performance Media Placement's flat rate program than I was paying when I was managing it myself.  There is a good reason why they don't disclose their actual spend on Google.  If they did disclose the real cost of the campaigns they sell, people would run for the hills.   So, Truth, when will Performance Media Placement give their clients cost transparency?  The answer is 'never' if they plan on staying in business.  What it boils down to is a horribly overpriced PPC management service that only serves to water down the real value of advertising on Google." As I suspected, it's a full blown con.  These guys are preying on businesses and giving Google Adwords a bad name by diluting the value of a sponsored link campaign by masking their real spend with a flat rate illusion. I'm going to spare the sales person's name who lied to me over the phone, but the next time I get a call from these con artists, I'm publishing names here.  It's likely I will because they just registered another domain name to mask all of the easy to find complaints.  The new name is Performance Local Marketing (www.performancelocalmarketing.com).  The scam is getting a new clean name to burn in time.  All of these websites appear to be developed, owned and operated by PBH LLC (www.pbhllc.com).  Needless to say, Buyer Beware.

This report was posted on Ripoff Report on 10/23/2009 5:06:09 PM and is a permanent record located here: http://www.ripoffreport.com/internet-marketing-companies/performance-media-pl/performance-media-placement-ri-8534e.htm.

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1Author 1Consumer 1Employee/Owner
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#1 Owner of Company

Fake report above from a disgruntled terminated employee.

AUTHOR: The Truth be Known - (USA)

This is a complaint filed by an ex-employee who was terminated for performance reasons. This employee has been blogging us with multiple alias’s since he was terminated in March of 2009. There are many blogs on the Internet similar to this one.

This ex-employee is uneducated and only has a high school diploma, so the argument above is somewhat incoherent. He is confusing the issue between an Adwords Qualified Individual and an Adwords Qualified Company. There is a big difference here. There are no constraints on Adwords Qualified Individuals, just passing the test. On the other hand an Adwords Qualified Company has to have several employees who have passed Google testing, but must be in good standings with Google, including paying Google $100,000 per quarter. Please click the link below and then the O-Z tab and you’ll see the required payments for the United States.

https://adwords.google.com/support/select/professionals/bin/answer.py?answer=59030

This ex-employee is also making up the story that “he was called by our sales force”, not likely. We don’t call the homeless, just legitimate businesses. We are a multi-million dollar company and we take a great deal of care that our sales reps are properly trained. We have no need to identify ourselves as Google. Very few companies are Adwords Qualified, this is enough.

Google recently shut down its phone support to end-users enhancing our value to small businesses. This is a difficult task for a small business to set up properly and maintain. If Google campaigns are not properly developed, this can result in massive differences in the price paid per click. Google rates every keyword in their system with a Quality Score. Companies with low quality scores can pay as much as ten times or more than companies with high quality scores. There is no fallacy that a well set up Google campaign will cost a fraction of a poorly set up campaign.

This ex-employee states that we have multiple company names and that we “changed their name almost constantly”. A simple whois lookup will show that these names have been registered quite some time ago. This ex-employee is aware of all of these domain names and why we have them. We are a very transparent company. Many of these and why are outlined in the About Us on our site at www.performancemediaplacement.com. For reference, we’ve outlined the URLs sited in this blog.

premiumlocallistings.com – we market using this URL on Google, as a neutral URL so the resellers don’t have to sell under our URL. This is spelled out on our site in the About Us under www.performancemediaplacement.com

pll411.com – this is a shortcut to www.premiumlocallistings.com.

performancelocallistings.com – This is an old URL which we used to use to market our company. pl411.com – this is a shortcut to www.performancelocallistings.com.

performancemediaplacement.com – This is our primary domain. Please note that we’re very clear about who we are see the About Us on this site.

g2411.com – this is a shortcut to www.performancemediaplacement.com. This makes it easier and quicker for our sales reps to take customers to our site.

Reseller Sites

pll-orange.com – this site was developed for a reseller in Orange, CA.

premierlocallistings.com – this site was developed for a reseller in Austin, TX.

nw411.com – this is the URL to a reseller from almost nearly 2 years ago, who is no longer with us. Only this ex-employee would know this old URL.


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#2 Employee

Yes I am an employee and proud of it

AUTHOR: Marianne Agnello - Laguna Hills (United States of America)

I have worked for Performance Media Placement for over a year now. I am so happy to say that the majority of our clients are very happy with the services we provide them. We DO get our clients on the first page of Google in the sponsored link section 24/7 with unlimited clicks and the all the pertinent key words. We are a month to month service so we absolutely do everything we can to get the results our sales people promise our clients.   Just this morning a limo company in Napa let his rep here know that instead of dusting off his limos he is now booked thanks to our company.  Last week we got an email from another client that is putting his campaign on pause because he is getting so much business that he can't handle all of it due to the campaign we ran for him. We will hold the cites he advertises with us in and not charge him until he is ready to get up and running again.  He raved about the service he gets from us and about his rep. Yesterday one of our client added a bunch more cities to his campaign. His monthly fee went from $400 to $1500. I'm quite sure that would not have happened if this client was not thrilled by the results we are getting for him.  These are just three true examples of the feed back we receive periodically.  We have had a few sales people who were not being honest and they were fired promptly. I would not work for a company who scams people out of their hard earned money.  I am proud to work for Carl Perkins at Performance Media because I know we are helping people, especially in this horrible economy. I feel good when I lay my head on my pillow at night. If anyone has any questions I would be happy to answer them for you 888 248 2488 ext 108 Thank you for your time. 
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#3 Consumer Suggestion

Who's Legit?!?!

AUTHOR: YouCannotFoolMe - (United States of America)


Obviously not this company if they display the Qualified Company logo yet only hold Qualified Individual status: (((Redacted)))

As you can see, there is a big difference in what PMP discusses on this page, http://www.performancemediaplacement.com/Legitimate.asp, and the qualification they hold.  

Below are links to the minimum requirements that any company should hold to manage Adwords accounts in my opinion.
(((Redacted)))

Any company selling Adwords shouldn't violate Googles polices:
(((Redacted)))

You can search for "Google Certified Partners" on Googles website here: (((Redacted)))
Good Luck!

 CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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