• Report: #521633

Complaint Review: Success Grants

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  • Submitted: Monday, November 09, 2009
  • Last Posting: Friday, November 27, 2009
  • Reported By: D — Denver Colorado United States of America
Success Grants
Internet United States of America

Success Grants Total Scam, Bad Customer Service, Unwilling, Internet

*UPDATE by author: response


3Author 0Consumer 2Employee/Owner

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This was a total joke. You get information about how to access grants for a trial period and the cost was a $1. I thought cool, let's try it. Well I misread and thought the trial period was for 7 days, but it was only 2. So I called once a $79.86 charged hit my account. This was on the 3rd day. They would not reverse the charges. I made a mistake but I have not dealt with a company who would not be willing to give the $ back because a customer didn't understand the terms and called right away. I asked to speak with a supervisor and under no circumstances will they transfer you because "your call does not warrant a need for a supervisor". Last time I checked, if you are not satisfied, you should be able to escalate a call. They just kep saying they are authorized to make the decision and this type of call does not warrant a supervisor. Then they hung up on me. I will never do a trial period on anything again.

Even with the first time I logged in, I didn't see anything that would be of assistance. But didn't call right away because I thought I could go back and look further since I had a week. (so I thought)

Also they automatically trial you with another company. That trial period is really for 7 days. (no problem with cancelling with that company)

 

 

This report was posted on Ripoff Report on 11/9/2009 2:29:30 PM and is a permanent record located here: http://www.ripoffreport.com/internet-marketing-companies/success-grants/success-grants-total-scam-ba-9d75a.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

Hello,

AUTHOR: Katy Campbell - (United States of America)

SUBMITTED: Monday, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-475-1895 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Update By Author

Response to Employee

AUTHOR: D - (United States of America)

SUBMITTED: Tuesday, November 17, 2009

Although, your response claims that your customer is important and all I would have to do is call the #. When this did happen I called back at least 6 times and got hung up on 6 times. I am still out $79 and was unable to provide for my family that week. It was really hard. I would suggest in the future your trial period is more than 2 days so that potential customers really have a chance to look. Because your company also automatically signs you up for another trial period with another company, that is what I was misled on. That trial is 7 days. So again I am still out my money, but your company simply says it is protected by the terms and calls like mine to not warrant a talk with the supervisor. That is so not customer service.
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#3 Employee

Hello

AUTHOR: Shanett Noble - (United States of America)

SUBMITTED: Wednesday, November 25, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-475-1895 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#4 Update By Author

response

AUTHOR: D - (United States of America)

SUBMITTED: Thursday, November 26, 2009

Again, you guys are $80 richer because your terms were confusing to me. Your customer service did not care. I bounced a couple of checks and almost lost my apartment due to this. All I wanted was to get my money back, because I called as soon as I saw that charge hit my account. Your company was unwilling to work with me and would under no circumstances transfer me to a manager because my call did not warrant a talk with a supervisor. I was told this each time I called back after I was hung up on. And this going back and forth on this Rip Off Report is the same pattern I experienced with my calls when you took money from my account. My account was cancelled on the first call when they said oh well, we are covered and your call does not warrant a talk with a supervisor. You are not getting your money back and I am now hanging up on you. Then I had to call back, tears, cursing, my finances screwed up, and by the way, I am still trying to recover from it, still did not warrant a talk with a supervisor. The bottom line is that your company SUCKS and does NOT care about their customer. Tell me how hanging up on your customer and taking the money which left them in dire straits shows otherwise.
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