Report: #616955

Complaint Review: swipebids.com

Submitted: Thursday, June 24, 2010
Last Posting: Thursday, September 02, 2010
Reported By: joan — Enterprise Alabama United States of America

swipebids.com

906w400, Orem, UT 84058 Internet United States of America

Phone: 866 389 3870
Web: www.swipebids.com
Category: Internet Marketing Companies

swipebids.com responded to ad, ipods 23.85. but was fraudulently charged 150.00 for 1 yr membership with swipebids instead, Internet

*UPDATE Employee: Swipebids

1Author 0Consumer 1Employee/Owner

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23/6/2010 Responded to ad on screen beside Yahoo page; iPods 23.85 When I hit that ad next screen only said Gov't Auctions #1 Surplus Auction website. Scroll down &

click bid to take part in auction. Second screen a page of items being bid on by time on clock. Nowhere any prior information that a membership, $150.00 was being charged !

I only went to second screen, tried to bid on only 1 item, so I escaped back to Yahoo.

End of auction/bidding story.

Shortly after, I had an email from SwipeBids.com of my"order ID for 1 yr membership,

300 bids, for grand total of $150.00 taken off my c/card. I called c/card issuer and

tried explaining this was a fraudulent charge, they said wait until Friday. She also said

the charge was made last Friday, not in the past 45min. How could this be??

My attempts to cancel membership, have card credited ASAP, finally resulted in msg.

that they had cancelled account, but my card was not credited.

"Please note, this does not cancel or remove any charges of $150.00 for a membership." If account is cancelled, why not the charge?

HERE is fraudulent use of my c/card, #2. I was told that I had registered for Auto Replenish Club !! I certainly never even heard of such a club, so who did this?

This report was posted on Ripoff Report on 6/24/2010 3:26:56 AM and is a permanent record located here: http://www.ripoffreport.com/internet-marketing-companies/swipebids-com/swipebids-com-responded-to-ad-82cf5.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Swipebids

AUTHOR: SwipeBids - (USA)

SUBMITTED: Thursday, September 02, 2010

Good Afternoon Joan,

My name is Jennifer, Head of Customer Service for Swipebids. I assure you our website is not a scam and is entirely legit; please visit the information below for confirmation. I would be more than happy to assist you in any concerns you may have. You may contact me personally at jennifer@swipebids.com, please include your first/last name, user name, email linked to account as well as the link to this post. I will ensure you will have a positive resolution to your concern. I hope to hear from you.

The registration page where your credit card information is inputted into our system, has 4 locations where we notify customers of our $159 Membership fee. Provided in the link below, you will see 1 right above where your information is inputted, 2 are off to the left and the last is right above the "Start Bidding" button, which will finalize your registration.I assure you no credit card can be charged unless it is inputted into this screen, as well we have no way of attaining credit card information without registration being finalized by you.

https://www.swipebids.com/registration_pg2.php

We show on our website quite a few pages of past winners, included we show the price it was sold at, retail price and you can even confirm the tracking numbers by clicking on the number itself. We have also given away numerous cars to bidders within the United States and Australia which can be verified at the link below
http://www.swipebids.com/all_past_winning_auction.php

We also sponsor numerous children through World Vision, the link below will take you to the site where we describe how it all works and how we started by sponsoring 100 children and we continue to add 1 more each day in our effort to make a positive change.
http://www.swipebids.com/world_vision_charity.php

If you have any other questions or concerns please do not hesitate to contact me personally at jennifer@swipebids.com

Regards,

Jennifer
Head of Customer Service

Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php