• Report: #699249

Complaint Review: Verizon Superpages.com

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  • Submitted: Thursday, February 24, 2011
  • Last Posting: Friday, April 29, 2011
  • Reported By: AKJIM — Alaska USA
Verizon Superpages.com
2200 West Airfield Drive DFW Airport, Texas 75261 Dallas-Fort Worth Texas 75261 United States of America

Verizon Superpages.com idearc.media; SuperPages; SuperMedia LLC Web page advertisement "Hits" manipulation and churning; over reporting of independent web page hits; charging for self-created click throughs Dallas-Fort Worth, Texas

*UPDATE Employee: Customer Service


7Author 0Consumer 7Employee/Owner

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I signed up for an advertising / listing account with a very small monthly commitment and a maximum limit for "click through" from their site to mine.  This was placed on auto-billing to a credit card.  After several months I noticed that the click-through count suddenly spiked and that I was being billed substantially more than the maximum authorized.  Further, downloading the performance logs showed that I was being billed for many more "click throughs" than were present in the logs.  In addition, the origin of the spiked traffic was from a couple servers registered to this marketing firm.  It appears to me that Verizon - ideal.arc SuperPages had created an method of artificial income enhancement for their benefit.  I canceled my service with them and requested a rebate.  They countered by refusing to stop charging on the auto-pay credit card.  The charges continued until the credit card company changed the card number.

This report was posted on Ripoff Report on 2/24/2011 1:12:28 AM and is a permanent record located here: http://www.ripoffreport.com/internet-marketing-companies/verizon-superpages-c/verizon-superpages-com-idearc-ff4a9.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
7Author 0Consumer 7Employee/Owner
Updates & Rebuttals

#1 Employee

Customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Thursday, February 24, 2011

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at :
customerserivce@supermedia.com

Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:

Thank You
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#2 Update By Author

Verizon Customer Service Robot

AUTHOR: AKJIM - (USA)

SUBMITTED: Friday, February 25, 2011

It appears to me that Verizon has a robot watching RipOffReport.com because:  This customer service rebuttal was posted within minutes of my filing this ripoff report and the text is the same as was posted as a rebuttal to other reports.  Further, email to the misspelled email address provided are neither acknowledged nor are they returned as undeliverable.

If anyone out there is interested in initiating a class action law suit against Verizon for this fraud I'll be happy to provide the statistics reports I downloaded from the superpages site before I left.  These clearly document the billing fraud I described in my report.
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#3 Employee

Customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Friday, March 25, 2011

I am sorry about the typing error: the correct address to contact us is:
customerservice@supermedia.com and we  will get back to you as soon as possible. 
Thank You
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#4 Update By Author

Verizon Superpages.com idearc.media; SuperPages; SuperMedia LLC Web page advertisement "Hits" manipulation and churning; over reporting of independent web page hits; charging for self-created click th

AUTHOR: AKJIM - (USA)

SUBMITTED: Tuesday, March 29, 2011

Email to the corrected email address provided above are neither acknowledged nor are they returned as undeliverable.

If anyone is interested in initiating a class action law suit
against Verizon for fraud I'll be happy to participate and provide support using the statistics
reports I downloaded from the superpages site before I left.  These
clearly document the fraud through churning and billing for false "click through's", etc. which I described in my original report.

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#5 Employee

Customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Monday, April 04, 2011

We are very sorry that you have not been able to send an email to us. We are receiving other email at the address and responding to them. We do need more information to be able to help you.  customerservice@supermedia.com

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#6 Update By Author

Verizon Superpages.com idearc.media; SuperPages; SuperMedia LLC Web page advertisement "Hits" manipulation and churning; over reporting of independent web page hits; charging for self-created click th

AUTHOR: AKJIM - (USA)

SUBMITTED: Monday, April 04, 2011

I have successfully sent email.  The problem is Verizon / Superpages did not respond to my correspondence in the past and does not respond now. 

My email system works wonderfully well.  My email system lets me know when Verizon / Superpages makes another rebuttal posting to this rip-off report!

Do NOT do business with Superpages!   If you already are doing business with Verizon / Idearc / Superpages the download your server log files and save them.  Compare your server logs to the billing you receive.  Complain to your Attorney General about abuse. 
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#7 Employee

Customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Thursday, April 07, 2011

Again I am sorry we have not gotten your email.
Please provide your telephone number and
we will call you.  Thank You  Customer Service
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#8 Update By Author

Verizon Superpages.com idearc.media; SuperPages; SuperMedia LLC Web page advertisement "Hits" manipulation and churning; over reporting of independent web page hits; charging for self-created click th

AUTHOR: AKJIM - (USA)

SUBMITTED: Thursday, April 07, 2011

It will be more appropriate for Verizon / Idearc / Superpages to post a functional telephone number for   an upper level, senior management problem resolution executive.  Name, title and number please.
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#9 Employee

Customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Thursday, April 14, 2011

Our Client Care # that you can contact us is: 866-594-4016
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#10 Update By Author

Verizon Superpages.com idearc.media; SuperPages; SuperMedia LLC Web page advertisement "Hits" manipulation and churning; over reporting of independent web page hits; charging for self-created click th

AUTHOR: AKJIM - (USA)

SUBMITTED: Friday, April 15, 2011

That is a low level customer care number.  It is not responsive to my request.
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#11 Employee

Customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Tuesday, April 19, 2011

Please contact me, Kathy 978-762-3253.  Thank You
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#12 Update By Author

Verizon Superpages.com idearc.media; SuperPages; SuperMedia LLC Web page advertisement "Hits" manipulation and churning; over reporting of independent web page hits; charging for self-created click

AUTHOR: AKJIM - (USA)

SUBMITTED: Saturday, April 23, 2011

Kathy,

Are you with Verizon or Idearc?  What is your title and position at Idearc or Verizon?
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#13 Employee

Customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Friday, April 29, 2011

I work for Supermedia and I am in the Client Care Department.  We would really like to talk to help settle your problem.  You can also reach my supervisor Kristen at 978-762-1498.
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