Charter Cable Communications
http://www.charter.com/Visitors/Home.aspx
Reno Nevada
United States of America
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Charter Cable Communications Charter Cable Unethical Fraud Overcharged Reno, Nevada
*UPDATE Employee: Charter
1Author
0Consumer
1Employee/Owner
They charged my husband and I $175- for the first month of service, $65- of that on our credit card that I asked and was told repeatedly would NOT be charged. Then I paid the installer a M/O of $110.00 not knowing they had already charged our card.
Now they REFUSE TO SPEAK TO US OVER THE PHONE to discuss this, or any other related issue, because we do not have our account number--and which we won't receive until we get our first bill next month. WTF??
We have asked them repeatedly to cancel/close the account, they refuse without the account number.
They asked my husband to come into the office in person here in Reno to show his ID. I hope this will resolve the issue. If not, we're going to sue in small claims court. We've already filed a complaint with the FCC, online.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Umatter2charter - Town and Country (USA)
SUBMITTED: Wednesday, May 12, 2010
POSTED: Wednesday, May 12, 2010
Good afternoon my name is Robert I work in the social media department
with Charter Communications.
I do apologize about the problem you are having and we would like to
help.
Please email us at umatter2charter@chartercom.com with your issue
along with your account information (acct #, telephone and address) we
will escalate this immediately.
Please include in the title of your email this is from ROR and
in the body of your email include the link to your ROR claim.
