Report: #539644

Complaint Review: Charter Communication

Submitted: Tuesday, December 15, 2009
Last Posting: Monday, December 28, 2009
Reported By: hasan — st louis Missouri United States of America

Charter Communication

Charter Communications St. Louis Missouri 63101 United States of America

Phone:
Web: www.charter.com
Category: Internet Service Providers

Charter Communication Bundle Ripoff and horrible customer service St. Louis, Missouri

*UPDATE Employee: Employee Offer of Assistance

1Author 0Consumer 1Employee/Owner

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I got the charter bundle for 79.99$ / months which includes cable TV and internet, first I had horrible experience with installation which took more than a week and then when I received the bill, the first month bill which was for only 1 day showed the rate for which I signed up for i.e 79.99, (49.99 + 29.99). when I login they immediately bill me for the next month and now they have changed the rates for the next month and charge me 23$ for one day service and new rate of the bundle which is now 104$. the advertised price is total ripoff and when I contacted the customer service they completely decline everything and lie. Charter has absolutely horrible customer service.

This report was posted on Ripoff Report on 12/15/2009 9:13:32 AM and is a permanent record located here: http://www.ripoffreport.com/internet-service-providers/charter-communicatio/charter-communication-bundle-affba.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Employee Offer of Assistance

AUTHOR: Umatter2charter - Town and Country (U.S.A.)

SUBMITTED: Monday, December 28, 2009

Hello Hasan,

My name is Josh Chapman and I am a Communications Specialist with Charter Communications. I sincerely apologize for the confusion with the billing and the change in pricing. I would definitely like to look over everything for you to see what has happened and work with you to resolve the billing problems for good. If you email your Name, Address, and Phone number to umatter2charter@chartercom.com with my name, Josh, in the subject line I will work to resolve the problems for you.

Thanks, Josh