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  • Report: #703425

Complaint Review: hughesnet

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  • Submitted: Sunday, March 06, 2011
  • Posted: Sunday, March 06, 2011
  • Reported By: Lorie — Elberfeld Indiana United States of America
hughesnet
Internet Internet United States of America

hughesnet Horrible service and support! Internet


1Author 0Consumer 0Employee/Owner

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We live out in the country so our internet service options are limited. We can get dial up, Hughes or an air card.
Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a huge waste of money. The initial cost of the equipment was around $400 plus $70 per month. I honestly don't think it's any better than dial up. I couldn't even upload a low resolution photo to facebook. I couldn't even send attached files in an e-mail.
I spent countless hours on the phone getting transferred from India to Florida to God only knows where. Since the speed tests came back OK. They said I was getting the service I was paying for. I was so mad every time I got off the phone, it's a wonder I didn't have a heart attack.
When I was finally so fed up I asked them to cancel the service because they could not find a problem, they charged me $310. I would have understood the fee to break the contract if I was getting good service and just wanted to switch to something else, but as I said, I couldn't even upload a picture or send an attached file.
I paid the money to break the contract and got an aircard. It is so fast! You just have to monitor your usage so you don't go over. I got the verizon aircard for $50 per month and am a happy camper again.
Even if your only other option is dial up, I wouldn't go with Hughes. It's really no better than dial up and a whole lot more expensive. Plus their service sucks. They really don't seem to even care.
The only reason I gave it one star is because the review would not accept 0 stars.

This report was posted on Ripoff Report on 3/6/2011 3:24:08 PM and is a permanent record located here: http://www.ripoffreport.com/internet-service-providers/hughesnet/hughesnet-horrible-service-an-37932.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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