IPowerweb Inc. This company has no customer service to speak of. They are difficult to get through to and employees have also reneged on what had been agreed upon problem resolutions. Phoenix Arizona

I have read about the grief that many people have had with IPOWERWEB. I am lucky in that I only registered domain names with them.

However, I experienced their total lack of customer service too. I have very little money at stake, but I really despise companies such as this.

At the beginning of the outgoing message when calling IPOWERWEB, it is announced that a phone call "may be recorded".

Thus, I have recorded my phone calls to them. I made several recorded calls to them today (March 12, 2008) in which individuals in billing refused to provide me with a refund that had been promised to me via another recorded phone call by another employee back on December 7, 2007.

Today the IPowerweb employees also admitted to "human error" and that the average waiting time before first making contact with them via a phone call is one hour.

My problems with IPowerweb Inc. arose from my not being able to get through to the company in a timely matter either via telephone, online, or email. Then the problems were compounded when after I did finally get through via a phone call on December 7, 2008, I asked the customer service representative to change my domain names to manual registration, as well as requesting a refund for some that I had not been able to cancel in time. None of these requests were carried out.

While I am not out very much cash money, the time that I have spent having to deal with the matter adds up to about five hours including hold times.

John
Schaumburg, Illinois
U.S.A.