reception
  • Report: #705988

Complaint Review: Mozy

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  • Submitted: Monday, March 14, 2011
  • Posted: Monday, March 14, 2011
  • Reported By: dpage — Orlando Florida USA
Mozy
Seatle Washington United States of America

Mozy Poor user support, impossible to sign back on. Seatle, Washington


1Author 0Consumer 0Employee/Owner

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I had the misfortune of loosing my Mozy password and attempts to recover have gone unanswered.  I am trying to discontinue the service and cannot access the site. 

Apparently, to pursue cancellation, you need to first access account, which I cannot do,,,,,,to gain the info needed.

  Numerous support requests have gone unanswered.  Additionally, calling the support phone line puts you in a automated system that will not push to a live rep.  All info needed is generated from the site.  My next step is to contact my bank and block the monthly Mozy deduction.

This report was posted on Ripoff Report on 3/14/2011 6:17:38 PM and is a permanent record located here: http://www.ripoffreport.com/internet-service-providers/mozy/mozy-poor-user-support-impos-e59a5.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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