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  • Report: #525126

Complaint Review: SkyBeam - Aircanopy

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  • Submitted: Tuesday, November 17, 2009
  • Last Posting: Thursday, July 07, 2011
  • Reported By: Jason Ingram — venus Texas USA
SkyBeam - Aircanopy
3261 FM 663, Suite D Midlothian Texas 76065 United States of America

SkyBeam - Aircanopy Skybeam Customer Service Midlothian, Texas

*General Comment: what a joke


1Author 3Consumer 0Employee/Owner

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When Skybeam has an outtage they seem to go home at 5pm and so what if your business depends on their service. My internet was down for a good 24+ hours and they seem to be completely clueless as to why. It takes 3 or more calls and if your lucky, you MIGHT actually get someone who is knowledgeable. On the third call it turns out that somehow my account information was missing. How this happened I do not know. After being in the tech support/help desk profession for most of my life I do know how to troubleshoot computers and their technicians keep insisting the problem is on my end.

I do not know how they stay in business. They just seem to be clueless. 

This report was posted on Ripoff Report on 11/17/2009 8:21:56 PM and is a permanent record located here: http://www.ripoffreport.com/internet-service-providers/skybeam-aircanopy/skybeam-aircanopy-skybeam-cus-c92ea.htm.

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1Author 3Consumer 0Employee/Owner
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#1 Consumer Suggestion

Contact BBB

AUTHOR: BLT - (United States of America)

Everyone needs to contact the BBB and flood their people with complaints. I did. Now for others to join in. Their rip off needs to stop!
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#2 Consumer Comment

Horrible customer service

AUTHOR: Debra51 - Alvarado (United States of America)

I am the type of person who values good customer service & Skybeam has zero! I had service with them for over 2 yrs after they bought out the previous company I was with, & in those 2 yrs my internet service was awful. I NEVER got the full speed I was paying for. If you call to try to speak to tech support....good luck with that one & don't bother leaving a call back number, your call won't be returned. When I did call to cancel my service, they seemed not to care & I was very blunt about why I was cancelling, the company I have now is very much "on the ball", making sure that the customer receives the service that they are paying for. High speed internet is a great thing to have, but with Skybeam you would do just as well with dial-up!
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#3 Consumer Comment

what a joke

AUTHOR: juice - waxahachie (United States of America)

this is the worst mom and pop internet service there is, i signed up getting the 5mbps speeds i cant even get over .99 ive checked speedtest daily i live less than a half a mile from the tower and in one month the highest i gotten was a 1.22mbps. ive been sitting on the phone now for 2 hours trying to get help and nothing. ive changed towers rebooted my router unplugged the wall jack reset my router waited at least ten to twenty seconds three times a week just to get a 1.40mbps.
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