libraries
  • Report: #573871

Complaint Review: 30 second smile.com

Featured Ripoff Reports

Past Featured Reports

Ripoff Reports

Ripoff Report Corporate Advocacy Program
Help support Ripoff Report. Donate today.
Ripoff Reports Legal Ads

Ripoff Report Legal Directory

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tuesday, February 23, 2010
  • Last Posting: Friday, February 03, 2012
  • Reported By: deepsilencer — Shafter California United States of America
30 second smile.com
PO Box 9169 Van Nuys California 91409 United States of America

30 second smile.com TOTAL RIPOFF Van Nuys, California

*Consumer Comment: 30 Second Smile provides Awesome Customer Service


1Author 8Consumer 1Employee/Owner

Rebuttal Box | Respond!

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Arbitrate
    Set The Record Straight!
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program

I SEEN THIS SERVICE OFF THE T.V.

IT INTERESTED ME SO I ORDERED ON NOV. 29,2009 A TOTAL OF 3 TOOTHBRUSHES.(1 FOR ME,DAD & MOM).

PLUS WHITENING GEL,AND 2 SETS OF FOR LIFE BRUSH HEADS REPLACEMENT AND IF I PAID THE FULL PRICE ALL AT ONCE INSTEAD OF 2 PAYMENTS OF 29.95 MY SHIPMENT WOULD ARRIVED FASTER.SO I DID!!!

I COULD OF FIGURED SOMETHING WAS GOING ON AFTER I RECEIVED AN E-MAIL FROM THEM.*NOT A CONFIRMATION NUMBER*THIS IS WHAT THEY SENT ME ON NOV.29 2009!

..................................................................................................

Dear My Lastname and Name,

We have received your order from the 30secondsmile.com website and it will be processed shortly.  Standard time frame for delivery is 4-8 weeks, although most in-stock items will be shipped within the next 14-21 business days.  All orders are shipped via U.S. Postal Service.

If you need any further assistance, please visit our online Customer Service center at https://www.30secondsmile.com/request-custserv.html.

Thank you,
30secondsmile.com Customer Service
http://www.30secondsmile.com

.....................................................................................................
TILL TODAY I HAD NOT YET RECEIVED MY ITEM.I ALREADY CONTACT CUSTOMER SERVICE AND THEY HAD NOT YET SENT ME THE INFORMATION I HAD ASKED FOR.
I'M REALLY PISSED AND IDK HOW TO GET MY MONEY BACK ITS ALREADY 2MONTHS/ALMOST 3MONTHS NOW THAT I HAD ALREADY PAID WITH MY DEBIT CARD AND THEY STILL HAVENT CONTACTED ME OR MY ITEM HASN'T ARRIVED YET!
IF THEY CANT HELP ME,I'LL FIND WAYS TO GET HELP

This report was posted on Ripoff Report on 2/23/2010 3:22:09 PM and is a permanent record located here: http://www.ripoffreport.com/internet-services/30-second-smile-com/30-second-smile-com-total-rip-3a5e7.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on 30 second smile com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Arbitrate
Remove Reports?
No! Better yet! Arbitrate to set the record straight!
REBUTTALS & REPLIES:
1Author 8Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

I would like to assist.....

AUTHOR: Mary - Lake Balboa (United States of America)

SUBMITTED: Friday, February 26, 2010

Hi there,

I work for the 30 Second Smile company. I would like to assist you and look up your account so I can determine what happened. Please email me directly at marya@30secondsmile.com.

 

Thank you, Mary


Respond to this report!
What's this?

#2 Consumer Comment

Dumb People ALWAYS Fall For Dumb Stuff!

AUTHOR: DoyHay - (United States of America)

SUBMITTED: Saturday, April 24, 2010

Wow!

First of all, the all caps means that you're yelling, and you are not wise to proper, internet etiquette!  Before you even post, ROR tells you NOT to use all caps.  But, seeing you cannot read or write, which will be evident in my examples below, no wonder you have problems with this company!

If you want to post a believable, credible claim here on ROR, maybe you should learn how to read and write first. Here are some examples of your deplorable grammar.

"I SEEN THIS SERVICE OFF THE T.V.

IT INTERESTED ME SO I ORDERED ON NOV. 29,2009 A TOTAL OF 3 TOOTHBRUSHES."

No, it is "I SAW THIS SERVICE ON T.V. . . . "

"PLUS WHITENING GEL,AND 2 SETS OF FOR LIFE BRUSH HEADS REPLACEMENT AND IF I PAID THE FULL PRICE ALL AT ONCE INSTEAD OF 2 PAYMENTS OF 29.95 MY SHIPMENT WOULD ARRIVED FASTER.SO I DID!!!"

No, No, No.  It's not even a sentence.  Try, "In addition, I also got whitening gel . . . "

"I COULD OF FIGURED SOMETHING WAS GOING ON"

Wrong again, "I could have figured . . ."

"TILL TODAY I HAD NOT YET RECEIVED MY ITEM.I ALREADY CONTACT CUSTOMER SERVICE AND THEY HAD NOT YET SENT ME THE INFORMATION I HAD ASKED FOR."

Horrible -- just horrible! 

Should be "Until today, I have not received my item.  I already contacted customer service, and they have not sent me the information I asked for."

There are even more problems here too! 

But, this should clearly show that if you got scammed, it was a result of your education level -- clearly seen in how you write like a total ignoramus!

Respond to this report!
What's this?

#3 Owner of Company

TO THE INTERNET POLICE

AUTHOR: JayNei - (United States of America)

SUBMITTED: Saturday, June 12, 2010

HEY A******,

   DOES THIS BOTHER YOU? I'M SADDENED TO SEE THE UNIVERSE CREATED SUCH A WASTE OF ENERGY. I WAS JUST PASSING BY, WHEN I SAW YOUR SMART ASS REPLY. AND FELT COMPELLED FOR, I'M SURE, THE SAME REASON YOU FELT THE NEED TO CORRECT SOMEONE. TIME TO CORRECT YOUR ATTITUDE.  I WOULD BET YOU'RE VERY LONELY. IF YOU'RE NOT I'D BET THE PEOPLE IN YOUR LIFE HAVE A VERY HARD TIME ENJOYING YOUR COMPANY. ADIVCE FOR YOU, AND FAVOR TO EVERYONE ELSE: END YOUR LIFE. THE ONLY THING YOU'RE GOOD FOR IS WRITING A HIGH SCHOOL ENGLISH PAPER. IGNORAMUS? YOU'D BETTER CHECK YOURSELF BEFORE THROWING THAT WORD AROUND. LIKE SPELLING AND GRAMMAR ARE ONE OF LIFES REAL IMPORTANT ISSUES. GET REAL, YOU SELF-RIGHTIOUS PIECE OF GARBAGE. SORRY IF I MISSPELLED, USED BAD GRAMMAR, FORGOT ANY PUNCTUATION MARKS, ECT. IF I DID, WASTE YOUR TIME CORRECTING THIS.


Respond to this report!
What's this?

#4 Consumer Comment

I have found good review from a single mother about 30 Second Smile

AUTHOR: bab2009 - (United States of America)

SUBMITTED: Sunday, October 10, 2010

Hi guys,

I just found out a blog owned by a single mother who reviewed 30 Second Smile positively and promoting Free Trial of the product. In my opinion is good way to test the product and check it worth it or not. If you did not like it just cancel and do not buy. I was planning to buy Oral-B electronic toothbrush but After I saw in the TV about 30 Second Smile Toothbrush I got interested to buy. Since I found this blog, I am considering to free it our first before getting it for me and my kids. Guy check this blog http://30secondsmileexposed.com/ then leave your comment before I buy it .. Thanks

Respond to this report!
What's this?

#5 Consumer Suggestion

High cost for replacement brushes for 30 second smile toothbrush?

AUTHOR: jim - milwaukee (United States of America)

SUBMITTED: Monday, February 28, 2011

If you want their offer of "free replacement brushes for life", people need to be made aware of the fact that when you order, you will AUTOMATICALLY get 4 new brushes every 4 months, at 9.95 price (you pay just shipping and handling, which is 9.95). It will be billed to your credit card automatically. 

If you don't want that option, then you must UNCHECK a box on their order page.  But then be aware... your 4 replacement heads will THEN be 14.95 plus 9.95 shipping and handling when you want to order them on their website.  That seems awful pricey, and who knows how long this company will be around.  I see there are people on amazon selling the replacement brushes for a little less, but paying over $6 per replacement brush seems a bit excessive.  Just tossing in my 2 cents worth, so people can be aware of this possible pricing issue for the future.....
Respond to this report!
What's this?

#6 Consumer Suggestion

Not inclined to patron your company

AUTHOR: John-Texas - (United States of America)

SUBMITTED: Sunday, April 10, 2011

Dear JayNei,

If you truly are the owner of the company who manufactures the 30 Second Smile system, then your response would not incline anyone, including me, to patron your business.  Referring to people with profanities (which violates the posting guidelines), and exhibiting such an unprofessional demeanor brings shame to the company you claimed to own, which is detrimental to the success of your venture.

If you are not the owner of the company, then it seems you failed to read the first step of the form, which asks you about your relationship to the company (the default selection is "owner").  Instead, you rushed through in order to respond, to use your description, to the "internet police."  I suspect this is the case.

But again, if you are the owner as you suggest, then your response to the previous post is far from what I would expect from a business owner.  Any inclination I may have had toward patronizing your business vanished with your response.
Respond to this report!
What's this?

#7 Consumer Comment

30-Second Smile is a GREAT product!

AUTHOR: Sheila - Richfield (U.S.A.)

SUBMITTED: Saturday, April 23, 2011

We LOVE ours.   Wouldn't be without it!  Go ahead and order, folks!  You'll be glad you did!

skv
Respond to this report!
What's this?

#8 Consumer Comment

Just a question...

AUTHOR: Inquiring mind - Medina (United States of America)

SUBMITTED: Sunday, November 13, 2011

I also saw the commercial and it sounds like what I need. I noticed that you complaint concerned shipping issues. Have you finally received the 30 Second Smile and, if so, did you try it? I am interested in knowing if you actually liked or disliked the product itself aside from the disappointing service. I would appreciate your honest review. Thanks.
Respond to this report!
What's this?

#9 Consumer Comment

Correction

AUTHOR: agarcia - (United States of America)

SUBMITTED: Monday, January 16, 2012

To the individual who spent so much waste of energy being upset at how the consumer wrote his report, for your information this is a consumer reporting review website, not a grammar class. 

;-)
Respond to this report!
What's this?

#10 Consumer Comment

30 Second Smile provides Awesome Customer Service

AUTHOR: Anonymous - MILILANI (United States of America)

SUBMITTED: Friday, February 03, 2012

I would like to add my experience to this thread.  In September 2010, I ordered my 30 Second Smile toothbrush (and all the goodies) and didn't receive the total for my bill and any tracking number.  I emailed customer service and they had answered all the questions.  The following is copy of my original email correspondence with 30 Second Smile:

Dear Customer,
Thank you for your
email. We apologize for
the inconvenience caused to you. After reviewing your order we have found that the order was placed for 30secondsmlie and you have billed
accordingly. Following is the description for your order: -
Order # 9139000

1 30secondsmlie
toothbrush kit (2 payments of $29.95) $74.85= $59.90+$14.95 shipping and
processing fees.
1 Professional whitening
system $14.95 = Free+$14.95 shipping and processing fees.
1 Rechargeable batteries (2 payments of $14.95) $29.90= $29.90 + Free shipping and processing fees.
Free Brushes for life.
Total = $119.70
You will be receiving
the receipt along with the order.

We would like to inform you that your order has
been shipped out on September 22nd 2010
under USPS tracking # 9101557358772065937631 and it takes 10 to 14 business days for the product to be delivered.
If you have any further
questions please feel free to call customer service at 1- 800-431-1902.Our
working hours are from 7:00 am - 4:00 pm Monday through Friday and 7:00am to
3:00pm Saturday, Pacific Standard Time.                
Thank you,
CSR Jasmine


----- Original Message -----

 > How much is my total and when will I be billed? Do I get a tracking number?



---->  My items came on time and as mentioned above the $9.95 is for the Shipping cost on the FREE toothbrush heads.  I had never been over charged and whenever the $9.95 was charged to my account the toothbrush heads arrived around the same.  A year later I noticed the toothbrush heads didn't come in and I called customer service and found out that I had forgotten to update my bank information with them (I had lost my card and received a replacement).  They just updated my info and to this day I am happy with their business.  I only came across this  site because I am in the process of ordering a few more toothbrushes for my family. 

(30 Second Smile claims to reverse gingivitis)  My husband has terrible gum disease and I originally purchased this for him, but he refused to use it.  My primary dental visit told me that my pockets were ranging from 4-5.  At my recent visit I was surprised that my pockets are at 3-4.  I had a nice talk with my dentist and he's not comfortable with 30 Second Smile but he can't deny that my pockets seem to be improving.  I told him that I prefer 30 Second Smile to the electric toothbrush in his office because 30SS does ALL the work for me LOL. 

In the end I recommend 30 Second Smile.  Actually after I post this  I will be ordering 2 more.  One for my husband and the other for my child.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory