• Report: #368124

Complaint Review: Bridgevine - Broadband National

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  • Submitted: Friday, August 29, 2008
  • Last Posting: Thursday, December 24, 2009
  • Reported By: — Hillsboro Oregon
Bridgevine - Broadband National
2770 Indian River Blvd. Ste. 501 Vero Beach Florida 32960 U.S.A.

Bridgevine - Broadband National Their rebates are a scam. They've scammed many for the same invalid excuse Vero Beach Florida

*UPDATE by author: Rebate received


2Author 0Consumer 1Employee/Owner

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I ordered COMCAST service through these guys when their name was Broadband National and followed all their instructions to submit the rebate. 2 months later I receive an email saying my rebate was invalid for the following reason:"Unfortunately, we were unable to honor your request for the following reasons: The service provider is showing a different company as Affiliate of Record for your service order; therefore, the order placed through Broadband National is not a valid service order."

This reason is bogus. There was only one order obviously which I placed through them. They are blaming it on Comcast. Doing a search online revealed that they have scammed others with the same excuse.

For whatever reason they changed their name in the past 2 months to BridgeVine!

Do not deal with them and do not trust them. Don't say you weren't warned.

Abz
Hillsboro, Oregon
U.S.A.

This report was posted on Ripoff Report on 8/29/2008 10:18:29 AM and is a permanent record located here: http://www.ripoffreport.com/internet-services/bridgevine-broadband/bridgevine-broadband-nationa-2bea4.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Response From Bridgevine

AUTHOR: VeroMark - Vero Beach (USA)

SUBMITTED: Wednesday, December 23, 2009

I'm sorry that you are having problems with your rebate. I'm an employee of Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.

Regards
Mark Ballard
mark.ballard@bridgevine.com
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#2 Update By Author

Rebate received

AUTHOR: Abdullah - Beaverton (U.S.A.)

SUBMITTED: Thursday, December 24, 2009

I forgot about this complaint.  After pursuing the company and going back and forth between them and Comcast and many calls, I got a hold of a manager and that person helped me get the rebate.  It took forever and a lot of effort from me.
There might be a problem in the way they have the feedback system set up with Comcast such that they don't receive the proper confirmation.  However, this is the problem of the company not the customers.
Either way, I received the rebate.  Also thanks for the offer Mark.  It is appreciated.

A

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