• Report: #459664

Complaint Review: Clearwire

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  • Submitted: Monday, June 08, 2009
  • Last Posting: Tuesday, June 09, 2009
  • Reported By: — Anchorage Alaska
Clearwire
3525 E Post Road Ste 110, Las VEgas Nevada 89120 U.S.A.

Clearwire Offer to Save costs dearly, CLEARLY. Las Vegas Nevada


2Author 0Consumer 0Employee/Owner

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Clearwire offers to reduce your monthly rate to $19.99 but then they extend your contract for another year. If you want to cancel the contract before the year is up they charge $180. cancellation fee. They say just by accepting the lower rate you accepted the cancellation fee. I know I was not told about a cancellation fee. When I asked for some proof that I was told they just say it says so in a note here.

I moved to Florida and the service I had wasn't very good but they didn't even offer to transfer the service. They CLEARLY won't get referrals or repeat business.

Karen
Anchorage, Alaska
U.S.A.

This report was posted on Ripoff Report on 6/8/2009 11:55:11 AM and is a permanent record located here: http://www.ripoffreport.com/internet-services/clearwire/clearwire-offer-to-save-costs-c6w3e.htm.

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AUTHOR: Biggest loser - Anchorage (U.S.A.)

SUBMITTED: Tuesday, June 09, 2009

After filing the report on Clearwire I was contacted by a supervisor and I explained my refusal to pay the $180 cancellation fee. I let her know that it certainly would ensure that I never used them again and I would be sharing my experience with everyone, including Ripoff Report and some radio Personality shows.

She was very kind and decided she would waive the fee. So I suggest you always ask for a supervisor who can waive the fee and be nice about your request. It works. They will back down on that fee.
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