COMPUSERVE BEWARE--Cancel Membership does not mean they cancel consumer ripoff Internet

I signed up for the free dialup trial. Before the trial was to expire I called Compuserve on 12/19/03 to cancel my membership, as I did not like the service. The service rep was very hesitant to submit the cancel, but after a few minutes I insisted. I wrote down the cancellation number on a pad of paper, however I neglected to write down the reps name.

One week later I see on my credit card statement (online) a charge from Compuserve. I called up 1-800-848-8000 to verify that I had cancelled, but the Compuserve customer service rep had no record of my cancellation on the 19th, or even that I called in at all! When I told the rep the cancellation number...yep...you guessed it- "We have no record of that."

Beware when you cancel! Get a fax/email of your cancellation, or anything that can confirm it immediately! Always write down the name and contact number of the rep who supposedly cancelled your membership.

Matt
Allendale, Michigan
U.S.A.