• Report: #371848

Complaint Review: Domains Priced Right - Www.domainspricedright.com - Www.securepaynet.net Secureserver.net

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  • Submitted: Thursday, September 11, 2008
  • Last Posting: Monday, October 27, 2008
  • Reported By:Austin Minnesota
Domains Priced Right - Www.domainspricedright.com - Www.securepaynet.net Secureserver.net
14455 N. Hayden Road Suite 219 Scottsdale Arizona 85260 U.S.A.

Domains Priced Right Domains priced right or wrong? Scottsdale Arizona


1Author 1Consumer 1Employee/Owner

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after 4 years they want 90 dollers to renew my domain or they going to keep it locked and auction it off
there email
----------------------------------------
Dear sir/madam,

Thank you for contacting online support.

According to a whois lookup, the domain name LUNITIX.COM expired on 7/30/2008 and was held in a short grace period to allow the registrant to renew. Given that the domain was not renewed in a timely fashion, it has entered a 30 day 'Redemption Period'. During this period the registered owner may renew the domain by paying a redemption fee.

If you wish to recover the domain from the redemption period, please reply with the following information:

• A specific request to redeem the domain (include the actual domain name).

• The last four digits of the payment method already on file that you would like billed, as indicated within your account under 'Credit Card & Payment Info'.

• An acknowledgment that your card will be charged $90.19 (USD) per domain. This will also renew the domain name for one year.

• Your confirmation that you have read and agree to our 'Universal Terms of Service.'

• Please be sure to reply as soon as possible to ensure your domain can be redeemed
-------------------------
nowhere does it say a 90.00 redemption fee in there 'Universal Terms of Service'
and this place bought out the company i was with and i never agreed to there terms but the old places terms witch were not like that.

Joshua
Austin, Minnesota
U.S.A.

This report was posted on Ripoff Report on 9/11/2008 12:22:40 AM and is a permanent record located here: http://www.ripoffreport.com/internet-services/domains-priced-right/domains-priced-right-domains-p-cdbxf.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Ex-Employee

The reason you need to pay that amount is your own fault...you let the domain expire.

AUTHOR: Dominp - Chandler (U.S.A.)

OK first...they didnt buy out the company you were with....The company you were with went out of business. And all their customers would have been left in the dark with no way to get to or renew their domains or hosting, but luckily DomainsPricedRight.com instead took over all those accounts so that would not happen. An email would have been sent to you informing you of this, if you didnt get it then you didnt check the right email.

Next in the "Domain Name Registration Agreement" that you had to agree to in order to buy your domain it states -

"If You fail to renew Your domain name, You agree that Domains Priced Right may, at its sole discretion, renew Your expired domain name on Your behalf. If Domains Priced Right decides to renew Your expired domain name on Your behalf, You will have a Renewal Grace Period during which You may reimburse Domains Priced Right for the renewal and keep Your domain name. The Renewal Grace Period is currently 12 days but subject to change under the terms of Section 2 of this Agreement. If You do not reimburse Domains Priced Right for the renewal during the Renewal Grace Period Your domain name will be placed on Hold and flagged for deletion after which You will have a 30 day redemption period during which You may pay Domains Priced Right a Redemption fee and redeem Your domain name. The Redemption fee is currently $80 USD and is subject to change under the terms of Section 2 of this agreement. If You do not redeem Your domain name prior to the end of the 30 day redemption period Domains Priced Right may, at its sole discretion, delete Your domain name or transfer it to another registrant on Your behalf.

If Your domain is deleted, the Registry also provides a 30 day Redemption Grace Period during which You may pay Domains Priced Right a redemption fee and redeem Your domain name. The redemption fee is currently $80 USD and is subject to change under the terms of Section 2 of this agreement. If You do not redeem Your domain name prior to the end of the Registry's Redemption Grace Period the Registry will release Your name and it will become available for registration on a first-come-first-served basis."

This is stated in the very first section of the agreement.
here is a link to their legal agreements.
https://www.securepaynet.net/gdshop/agreements.asp?prog_id=domainspricedright&ci=1911&isc=gppgrs01

Also the reason your redemption fee was more was because Im guessing and pretty sure you had privacy attached to your domain to block the whois information from showing your personal information. That is usually an extra $8 to $15 for that service.

And yes this is the same agreement that your other company used also....basically all these companies are resellers for a company called Wild West Domains.
www.wildwestdomains.com , that is why all of them have the same basic layout
and they all use the same agreements.

Also since your domain did expire, remember that they would have emailed you at least 6 notices letting you know it was up for renewal. These would have been sent to the email address you gave them when you signed up, if you didnt get them then you were checking the wrong email address.

They send notices at 3 months, 2 months, 1 month and then 3 weeks, 2 weeks and 1 week before the domain expires...you will also get a notice on the day it expires and if it was not renewed. So you would have had plenty of chances to keep the domain from expiring and going into redemption.
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#2 Consumer Comment

Company policy and writing provied to aid in disputes.

AUTHOR: Consumer53 - Chicago (U.S.A.)

I did not sign up for automatic renewal in October 2006 and this company renewed anyway. The employee that I spoke to was admaant that I set the account up as an automatic renewal and the renewal was made and I was on the hook. He told me I only had 5 days to cancel the renewal and I told him the even though my position was I should not have to cancel something that I did not order, that I was calling on the 5th day. He said his records showed they renewed and 3:30 a.m and that I was 12 hours late-ridiculous. I aslo asked for proof that I signed up for automatic renewal in 2006 and he said he could not give me any.
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