When the time came to renew my domain (kulikovair.com) registration with GoDaddy I discovered I was unable to log into my account to accomplish that. There were still a few weeks left before due date but my login was coming up with some sort of a problem which did not allow me to log into my account. Later I discovered that the login bug was intentionally created to make me think I was doing something wrong. When contacted, customer service was coming up with standard login instructions which led nowhere. As the expiration date aproached I stepped up pressure on GoDady to allow me to pay & re-register my domain. This time I was asked to prove my identity, which I did by providing them my driver's license containing same information as in their records but it was not enough. I was asked to produce the credit card information used during prior purchase as well as their original receipt. At that time I was in the initial stage of my two-year oversees contract and had no idea which credit card I used to make that initial purchase, nor did I have access to any of my records in Los Angeles.
By the time the deadline to re-register my domain arrived I was on the n-th round of going in circles with customer service and GoDaffy would not budge. So I decided that I've had enough grief for $8.99-worth of registration and wanted to register my domain with another provider, to which GoDaddy's CS said: "Fine, in 90 days you will be able to do so." But I was unable to do that after 90 days and not after year and a half, until finally CS informed me that my domain was sold to Prtfolio Brain for failing to make a timely payment.
Upon contacting Portfolio Brain I was once again asked to prove my identy, and after having done that, told that they would be happy to sell my domain back to me for what they have paid for it in the first place, and proceded to ask me for $1,000.00 !!!
So, I went online and found hundreds of similar cases like mine with GoDaddy. If I was to pay $1,000.00 to thieves who call themselves owners of my domain I would only encourage more theft, so I desided to fight instead.
I am now looking to join with others in a hefty lawsuit which will not be a gentle slap on the wrist. Bob Parsons is a thief and belongs in jail with other thieves like him.
Please contact me if you have a similar situation with GoDaddy so we together can make things right and teach Bobby & others a lesson they will not forget anytime soon.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
