I ordered Hughes Net Internet service on line through the website. They had two choices to choose from. We chose to rent the equipment for 9.99 a month, w/free installation, basic service, 99.00 up front charge( which would be rebated) our first month bill should have been appro. 188.97 + tax on our credit card. Instead 511.17 came out of our account. When calling the invoice # we were talking to folks in India. Could hardly understand most of them. They wanted a confirmation # which of course was never sent to our e-mail address and were told basically tough. They said we pushed the Buy the equipment button with 199.99 installation fee. 199.99 purchase the equipment w/another 199.00 coming out next month and no rebates. Plus our 79.99 basic service fee. plus tax to = 511.17. They couldnt provide proof that they sent us a confirmation although they wanted us to provide proof to them that that's what we purchased. The manager hung up on me. I was on the phone with 5 different people. They wouldn't give me the cancellation # to cancel and then when I did find out the # (on my own) it was going to be 199.00 to cancel even within 30 days. However the bright side of the matter is that I researched and called numerous #'s trying to find out an American corporate number and finally got in touch with an american who listened to me and spoke to her manager. We should be getting a credit back of 322.20 - tax. If this goes through without any hitches I will let you know. For future reference never order online. Talk to an individual who can verify what you are ordering and send you a hardcopy not a confirmation on your e-mail. (you may not recieve it). Also, if you do order hughes net do not call the number on the invoice you will be in INDIA (18663473292). Call this # in America 1-866-293-8949). They on the other hand were wonderful to work with and I would recommend Hughes Net Corporate America to anyone. If this changes I will let you know. It's time to stop outsourcing jobs and keep them in America so we can at least get decent service.
