justanswer.com
Internet
United States of America
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justanswer.com no answer given, charged anyway. Internet
*UPDATE Employee: Response to your complaint about JA
1Author
0Consumer
1Employee/Owner
I agree with all the negative reports I've read about justanswer. I asked one simple medical question a few months ago, got no suitable answer, didn't offer to pay them anything, and they're charging my credit card months later. I don't want any subscription, which they never mentioned. I'm going to deny payment by my credit card, but they may keep charging. I want their subscription to stop.
Click Here to read other Ripoff Reports on justanswer com
REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: EthanA - San Francisco (United States of America)
SUBMITTED: Monday, October 31, 2011
POSTED: Monday, October 31, 2011
Hello,
I’m sorry for any confusion. I think you may have misunderstood our site’s deposit system. You chose the option to prepay a fully-refundable deposit when you initially asked your question. This deposit allows you to view your Expert's answers and continue corresponding with them. The Expert isn't paid with your deposit until you click a green accept button on one of their answers. We only ask that you do this if you are satisfied with their answer.
If you don't get an answer, we will issue a refund of your deposit at your request. If you do receive an answer and it is unsatisfactory, you can ask the Expert for more help, ask for a new Expert, or you can simply ask for a refund of your deposit.
As for your subscription, you can turn off your subscription in the "My Account" section. If you need any help turning off your subscription or getting a refund, please contact our customer service team at:
Toll-Free: 888-587-8220
Intl: 650-385-2899
Regards,
Ethan
Customer Service Supervisor, JA
