Kodak Imaging Network & KodakGallery.Com
1480 64th St., Suite 300
Emeryville Internet 94608
U.S.A.
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Kodak Imaging Network & KodakGallery.Com Kodak Gallery deleted all my picture albums without warning me when they changed their TOS. Emeryville Internet
1Author
1Consumer
0Employee/Owner
I have been a member since 2006 with Kodak Gallery. The reason I bought my camera & printer was in part of the free storage site. I uploaded a lot of pictures over the years. Purchased extra prints and bought a new digital camera and printer dock 12/2008.
The first I heard about this change in service was yesterday when I uploaded my pic's from Memorial Day. I signed in to this: "Do you know that your stored photos may be deleted?" In order to continue to store photos at the Gallery, all you need to do is make purchases totaling at least $4.99 by the date indicated within Your Storage Status below. Deletion date: May-28-2009.
Current photo storage: 0.049 GB used.
Wow...I better order some extra prints today. I continue on to My Photos, I have a total of 7 albums. I'm freaking out, my treasured memories are gone. I called customer service, this is what I was told. He responded that they had sent me numerous e-mails warning me about this. I never received a single one. The pic's where deleted 2/16/2009 because I didn't make a purchase. Again I tell him I didn't get a email and besides that I just uploaded a video & pic's May 19, 09 an all my albums/pics where their.
If I would of received a email I would of bought something. Oh wait I did make a purchase Dec. 2008 bought a camera & printer dock. He asked me to email him my invoice which I did. I stayed on the phone with him till he got the email. He tells me that my purchase could not be used because the policy change didn't start until March 2009. WHAT...then why where my pic's supposedly deleted on Feb 16, 2009? He just kept on repeating what he already said. This was a supervisor that I asked to talk to after the first guy gave me the run-around.
You'd think Kodak would understand how important people's pictures are to them, and thus would realize that ripping that bond will cost Kodak lots of lost trust and credibility. To delete my photos is quite troubling!
I have no objection with Kodak charging a fee. If they would of emailed me like they said they did, I would of made a purchase.
Dawn
Mesa, Arizona
U.S.A.
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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Suggestion
AUTHOR: Sumarific - Citrus Heights (U.S.A.)
SUBMITTED: Friday, June 05, 2009
POSTED: Friday, June 05, 2009
The KODAK Gallery is a great service. They offer unlimited storage and resources for online Photosharing. The above report comes from a negligent consumer who is too prideful to take the blame for their lack of action.
The Gallerys Terms of Service from 2006 CLEARLY stated that in order to maintain unlimted storage the account holder must make a purchase from THE GALLERY ACCOUNT (not KODAK in general) at least once a year. Otherwise the images are taken off of the servers and deleted.
You mention that KODAK did not notify you of the new Terms of Service and you state this as the reason your images were deleted. However your images were deleted as a result of you not abiding by the previous Terms of Service from which you agreed to when creating the account.
From experience I know that KODAK Gallery sends out more emails then necessary with account concerns. For this particular Terms of Service deletion, you would have received an email in June of 2008 warning, then again in August 2008 when the images were hidden from the account for over 6 months until finally, in Feb 2009 when no contact was made about the missing images in the account KODAK cleared it.
It is YOUR responsibility to keep a healthy backup system, NOT KODAKs.
