• Report: #441182

Complaint Review: MagicJack

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  • Submitted: Monday, April 06, 2009
  • Last Posting: Saturday, September 05, 2009
  • Reported By:Las Vegas Nevada
MagicJack
Nationwide U.S.A.

MagicJack Beware of magicJack if you are trying to use it with a wireless pc card. Nationwide


1Author 0Consumer 0Employee/Owner

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MagicJack will not work well with a wireless card. The audio is very poor, about every third word is dropped, as well as the entire call on longer times. I have been round and round with this on magicJack's live online chat which is the only way to contact them.

They kept having me change things on my computer which made no difference whatsoever.

In desperation, I finally called Verizon and was told that they did not support, I believe they call them "voice over ip systems", such as Vonage and magicJack. Verizon was definite in saying that I would continue to have problems with the audio on magicJack -I have no experience with Vonage- because of some technicality with the radio waves I didn't understand and how it was different from cell phones which I also didn't get.

MagicJack would not confirm this no matter how many times I asked, just kept trying to get me to do their speed test, etc. Speed test was fine. Then they told me I had firewalls blocking calls, but calls were never blocked, just poor quality as per Verizon.

M
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 4/6/2009 12:04:28 PM and is a permanent record located here: http://www.ripoffreport.com/internet-services/magicjack/magicjack-beware-of-magicjack-zb282.htm.

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#1

call quality fix...

AUTHOR: dimegirl - Spring (USA)

If you are having voice quality issues all you need to do is buy a USB port with an adapter. It takes lots of energy from the computer to make a call so when you have a powered usb you don't have to worry about the computers usage. You can buy one for under 7 bucks at EFORCITY.com
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