• Report: #270107

Complaint Review: Napster

Featured Ripoff Reports

Past Featured Reports

Ripoff Report Corporate Advocacy Program
Help support Ripoff Report. Donate today.
Ripoff Reports Legal Ads

Ripoff Report Legal Directory

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Friday, August 24, 2007
  • Last Posting: Thursday, November 10, 2011
  • Reported By: — Birmingham Michigan
Napster
www.napster.com Internet U.S.A.

Napster iPOD USERS - BEWARE OF NAPSTER - MUSIC DOES NOT WORK ON iPOD ripoff Internet

*Consumer Comment: Works fine for my Ipod.


1Author 1Consumer 0Employee/Owner

Respond to this Report

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Arbitrate
    Set The Record Straight!
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
Don't sign-up for Napster's Free Trial if you are looking for music for your iPod. I'm sure for the experienced and savvy users that download music already know that Napster's music only works on certain compatiable players. However, for the new iPod buyer and not-so-savvy computer person, it will cost you to be anywhere near the Napster website.

This poor customer service story happened to my friend who is not so computer savvy.

Bottomline: He went to Napster website, clicked on Free Trial Version and downloaded some songs. It took him several calls to friends and more reading to discover that the songs will not work on his iPod. He ended up with two charges on his credit card, one for songs and one charge for a monthly membership.

I thought it would be no problem to call Napster, explain the circumstances, and request a credit since there was no value and no service received.

My experience has been that a high-type reputable company would gladly issue the credit. However, Napster doesn't work that way. I talked with a supervisor and basically their attitude was too bad you didn't read ALL the fine print and too bad you didn't know what you were doing.

Looking at some of the prior reports about Napster on this website, it shows that others have had similar experiences with Napster's customer service.

Consider this another BUYER BEWARE story.

ConcernedConsumer
Birmingham, Michigan
U.S.A.

This report was posted on Ripoff Report on 8/24/2007 6:49:07 PM and is a permanent record located here: http://www.ripoffreport.com/internet-services/napster/napster-ipod-users-beware-of-bcp45.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Napster

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Arbitrate
Remove Reports?
No! Better yet! Arbitrate to set the record straight!
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Works fine for my Ipod.

AUTHOR: center of attention - Malibu (USA)

SUBMITTED: Thursday, November 10, 2011

Hmm.. That's interesting. I have an Ipod and I put Napster music on their all the time. At this point, I'd say I've bought at least a hundred songs from them.

Napster's music is not proprietary which means it will work on different types of MP3 players with no problem. But, on the off chance that maybe your friend's Ipod is an older model or something, your problem should be with Apple, not with Napster. 
 
As for the possibility of a refund, there's no way Napster will do that. Even if the song won't transfer to your friend's Ipod for some weird reason, the song will still work on his PC.
Respond to this report!
What's this?
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory