Tucows - OpenSRS
96 Mowat Avenue
Toronto Ontario
Canada
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Tucows OpenSRS Rips Off Resellers With 3% Illegal Surcharge On Credit Cards. Dropped this company. They are charging 3% on All Visa & MC charges which is Illegal Toronto Ontario
*Consumer Comment: Customers are Hit with a 3% Charge
1Author
2Consumer
0Employee/Owner
I contacted the VISA, Mastercard people to confirm that they prohibit any surcharge added to any purchase that covers the costs a Merchant is charged when the Customer uses a credit card to pay. The people at VISA, Mastercard told me that all I need to do is contact my bank and I will get my money back. Business must be bad that Tucows has had to start charging a direct 3% fee for credit card use. Well I am going with Enom. And as far as Tucows/OpenSRS goes the company has gone down hill for years. Now the cash grab in the form a a silly surchage. Stay away from these bad dogs.
Domain Resellers
Las Vegas, Nevada
U.S.A.
Click Here to read other Ripoff Reports on Tucows OpenSRS
REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Ashley - Springfield (U.S.A.)
SUBMITTED: Wednesday, August 05, 2009
POSTED: Wednesday, August 05, 2009
Are you purchasing a product directly from them? If so then yes it violates their contract with visa. Note: it is not ILLEGAL to make these charges, its just violating a contract. That is up to visa is pursue in civil courts.
Now, from the look of the site, are you selling a product and are they charging you to process the cards for you? if so, then that is perfectly fine. Anytime you operate a business you pay someone to process credit cards for you. The contract with visa is between the consumer using the card and the merchant selling a product.
If a consumer comes to you to purchase something, and then you go to them to process the card, its perfectly fine to charge 3% of the purchase. They are offering you a service. They do not have to process the cards for you. Just go look, EVERY credit card processing service charges you to process credit cards. It's a cost of doing business.
So please clarify, are you a consumer buying products with your own credit card and being charged a fee?
Or are you a merchant who is selling products and having this company process the cards for you?
#2 Consumer Comment
AUTHOR: Keepthemhonest - Estes Park (U.S.A.)
SUBMITTED: Sunday, November 29, 2009
POSTED: Sunday, November 29, 2009
Customers are billed 3% when they use credit cards. This is not allowed by the folks at VISA, MC per terms off their agreements.
