VERIZON Verizon Wireless Major phone company (Verizon) , disables phone service of Systemic Lupus patient garland, Texas

I never said it was a phone bill, I am sure we understand the processes of paying a bill....Why would you think we are so ignorant that we would not know how to manage a bill? I am the owner of a major Air Conditioning company so I think I can help balance finances and paying bills...My problem with them was their "Billing Processes"  How can a monthly bill of $159.00 ( complete service bundle) be charged as $400.00..

When Verizon was contacted several CSR's commented about how their system has been out of sync for a few months now..Causing billing errors..And when contacted again, CSR's commented they could not explain why her services were disconnected...By their own acknowlegdement, they cannot explain where all of her payments have gone....With proof by receipts of payments, the CSR stated no payments have been made for months...So we questioned the CSR, what company would let a customer go for 6 months without making a payment ??  She could not answer..We showed the CSR the receipts, she just said I don't know.

When a company can keep connecting and disconnecting because they do not know how to apply payments is a ripoff, due to the fact they insist she still should pay all the eroneous reconnect fees , which is by their own admission  their mistake..

It appears that you are just trying to use a person's disability to get some sympathy.

Your update states that you "never said it was a phone bill".  Well when you are talking about having the phone being cut off, what are people supposed to think?  Which makes it appear that there may be a lot more to this story than you are saying.  The other interesting comment is right at the end of your update.

When a company can keep connecting and disconnecting because they do not know how to apply payments is a ripoff

With the comments of this and about her being charged late charges.  It seems to say that she is NOT paying her entire bill and is trying to apply what payments she is making to only one part of the bill.  That is if she has Cable/Internet/Phone she is trying to apply payment to the phone portion only.  Unfortunately if this is a "bundle" that is not going to work.

This also brings up another question.  Why if someone is on only $600 a month disability why are they even paying $159 a month for services, where all but one is really a necessity?  That is over 25% of her monthly amount.  Because with her income level she sounds like she would qualify for "lifeline" phone service(may be called something different where you are but they should get the idea).  This would be either provide free or very low cost phone service to low income people.  That then would allow her to have the phone for emergencies.

If you think that everyone is reading this wrong then perhaps you should post more details as to what the "errors" are, and exactly what she is trying to do.

If you didn't care about sympathy you would not have used your Sisters condition in the report.  The report could have been easily reworded to drop her condition and just state that she needs the phone for emergencies.

By the way if you think that Time Warner is any better perhaps you should do a search on how many reports they have on this site.  Since you didn't actually add any additional details(for what ever reason).  If you are/where doing something where the details would show a different story.  Then don't expect Time Warner to be any different and I am sure we will see a report on them in a short while.