• Report: #255243

Complaint Review: BIDZ.COM

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  • Submitted: Monday, June 18, 2007
  • Last Posting: Wednesday, August 22, 2007
  • Reported By: — Houston Texas
BIDZ.COM
bidz.com Internet U.S.A.

BIDZ.COM RIPOFF TOTALLY INCOMPETENT CUSTOMER SERVICE DEPARTMENT Internet


3Author 0Consumer 3Employee/Owner

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I have purchased a number of items from BIDZ and have no particular complaint about their product, although their descriptions are often inaccurate. My major complaint is with their customer service department, which is in a total state of dis-array. They show no respect for their customer and make it very difficult to try and get anything resolved. Their only interest is in taking your money and could care less if you are pleased, satisfied or treated fairly and with respect.

Everyone makes mistakes and they are easily handled by making a simple apology and offering a solution to fix the problem. I have found through several instances that BIDZ's solution is to try and ignore the situation or lie, whichever they think will make you go away.

Upon speaking with Jorge their customer service director, it's understandable why their reps act the way they do, they are simply a reflection of their boss who ignores situations until he feels he no longer can and then lies to give you the impression that he is resolving the problem. It is truely sad that a pathetic customer service department like this exists and will not offer the information needed to go above their department to get the problem resolved.

George
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 6/18/2007 1:56:52 PM and is a permanent record located here: http://www.ripoffreport.com/internet/bidz-com/bidz-com-ripoff-totally-incomp-ep482.htm.

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REBUTTALS & REPLIES:
3Author 0Consumer 3Employee/Owner
Updates & Rebuttals

#1 Employee

CUSTOMER SERVICE

AUTHOR: Mayra - Culver City (U.S.A.)

SUBMITTED: Monday, August 13, 2007

THANK YOU FOR YOUR COMPLAINT WHICH GIVES US A DIFFRENT INSIDE TO OUR COMPANY, I WILL PERSONALLY OFFER AN APOLOGY TO YOU. I WISH I KNEW A LITTLE MORE IN DEPTH WHAT THE EXACT PROBLEM WAS AND MAYBE I COULD ASSIST YOU. AS A CUSTOMER SERVICE REPRESENATIVE I CAN TRULY SAY THAT WE DO PUT THE CUSTOMER FIRST, AS WITH ANY COMPANY OR IN LIFE IN GENERAL THERE WILL BE UNHAPPY MOMENTS BUT I CAN VOUCH FOR OUR CUSTOMERS SERVICE DEPARTMENT THAT WE DO TRY OUR BEST TO MEET THE CUSTOMERS NEEDS. IT IS VERY OBVIOUS THAT WITHOUT YOU AS THE CUSTOMER BIDZ.COM WOULD NOT EXIST, I APOLGIZE FOR ANY INCONVIENCENCE THAT YOU HAVE OBTAINED DUE TO OUR COMPANY AND HOPEFULLY IN THE FUTURE BOTH OF OUR EXPERIENCES WITH EACH OTHER WILL BE MORE UNDERSTANDING AND RESPECTFUL
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#2 Update By Author

Mayra @ Bidz.com

AUTHOR: George - Houston (U.S.A.)

SUBMITTED: Tuesday, August 14, 2007

08/14/2007

Mayra,

It should be very easy to find all the information you need to investigate the pathetic status of the customer service department at Bidz and if you are unable to do so it would seem your boss and others above him are attempting to keep the line employee in the dark. I prefer to believe that you are nothing but a mouth piece for management or a figment created to enable a diversion from the truth, both of which are pathetic!

Mayra, I hope you don't think your rebuttal helps re-assure me of the willingness of your company to accommodate the concerns of this customer, if you think so your effort has been a miserable failure.

Respectfully,

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#3 Employee

Thanx you

AUTHOR: Lynne - Culver City (U.S.A.)

SUBMITTED: Tuesday, August 21, 2007

Thank you for your response

My name is Lynne not Mayra

Your opinion is respected however I don't feel the same about our Customer Service Department and it is thousands of others who also don't feel how you feel. But I do respect that your opinion is yours.

I am a mouth piece for the company as we do receive complaints and we do not want customers who are already upset to then think no one is listening at all.

My rebuttals are never meant to reassure you personally but it does reassure our company that even though we will have complaints there is someone that is acknowledging what is going on ...even if we cant come to conclusion that is satisfactory to the customer

The issue has been addressed and I have stated in the past in regards to other anonymous complaints that I can be reached at 800-444-8124 Lynne Berry I am at extension 407

If you call me I will be glad to go over any issues that you have ... hopefully we can come to a resolution to your problem

Hope to hear from you soon and please when you call mention that you have post on The Rip Off Report that way we will then know that maybe our policies need to be waived according to the case by case and what exactly happened in your account

Hope to hear from you soon
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#4 Update By Author

Lynne Berry, where does your self importance come from???

AUTHOR: George - Houston (U.S.A.)

SUBMITTED: Tuesday, August 21, 2007

How deep a hole would you like to dig for yourself and the company you supposedly represent?

When I had finally reached my tolerance level with the Bidz.com customer service dept, (and it's manager Jorge) I asked Jorge for a person above him and he told me that would not be possible. I told him that I would be able to ascertain the information I had asked of him with or without his co-operation but he still refused. After a small amount of work I was able to obtain the Email address of your chief operating officer and sent her an Email expressing my dissatisfaction with your customer service dept. She responded by referring me to the operations manager, who provided more lip service.

I'm very happy that you think you are able to resolve issues within your company but I really don't think you are breathing the same air as most of us. It was made very clear to me by your boss and the operations manager that their perspective was the only relevant method of operation. Good luck, Lynne or Mayra or whomever you may be!

George
Houston, TX.
USA.
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#5 Employee

THE TRUTH FROM BIDZ.COM

AUTHOR: Lynne - Culver City (U.S.A.)

SUBMITTED: Wednesday, August 22, 2007

Usually when people are insulting and rude they get the same response that they put out

Sir, I am very sorry for your experience but insulting me as a human being has gotten you no further than you started....it also leads me to believe that if your this insulting (in regards to the air I breathe and trying to assist you) I am sure you were just as rude and insulting while speaking to my coworkers

If you would like to try to reach an understanding I will be here to assist you without insulting your character

Happy Wednesday
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