Clearwire ,Clearwire takes money out from bank account when they have no signal Orange Park Florida

Brenda,

To resolve this issue, you must call technical support, document your issue, troubleshoot to a certain extent, and, if we are unable to resolve it over the phone, we will need to send a technician to your house to verify signal / lack of signal.

Otherwise you are still under contract (unless you are month-to-month) and the money is automatically taken every month as per our Terms and Conditions.

Remember, we cannot help you resolve your issue unless you contact us and help us help you.

1-888-CLEARWIRE (1-888-253-2794)

To <3 Cw of Las Vegas Nevada....uuuoohhhh I am so impressed with your expertise on defending your sleazebag company. First, try to read all my reports first before you post here and act like a galant of that NOTSOCLEARWIRE company. I already called your company before I reported my problem here. They have documented my problem and should I say, I am very popular to them because of the numerous calls I made. For sure, they couldn't forget me because I was basically whining to them for the ordeal they subjected me to. Also, a tech already came out to see and check if we were indeed telling the truth that there was no signal where we were. Accdg to the tech, we were out of the coverage. That is why your company should explain and put it in their terms that you are not allowed to move out of the coverage area before they sign a contract with them. So I should advice you to call the attention of your CEO and tell him that they should reveal to the consumers that CLEARWIRE does not guarantee a signal where they choose to have the service installed. Okay, so please read my initial report before you post a comment please. You are so uninformed. And yeah, maybe your company can award you with a loyalty award, I guess you really need that eh????Good luck ....I understand your love your company but in the world that we live in. ...if you take out money from someone's account without getting them the service they deserve...that is STEALING. I guess you live in a different world..... whoever you are.

We at Clearwire are working hard to address these customer complaints with fairness and we work hard to get a resolution. In your TOS, which is linked on our website (www.clearwire.com), states:

"
If your Internet Access Service was activated on or after March 1, 2007 and you terminate that Service for any reason, including relocation outside a coverage area, or that Service is terminated by Clearwire for any violation by you of the Agreement prior to the end of the Initial Term or any Renewal Term, as applicable, you will be liable for an early termination fee of $220 less (a) $5 per month for each full month of Service after the beginning of the Initial Term or the Renewal Term, as applicable, prior to such termination if your Initial Term is for two years and (b) $10 per month for each month of Service after the beginning of the Initial Term or the Renewal Term, as applicable, prior to such termination if your Initial Term is for one year, or (c) such other early termination fee as may be specified on your Order confirmation. The early termination fees applicable to your Service as described in this Section 2 are sometimes referred to in these Terms as the "Early Termination Fee."
"

Also,

"
Subject to applicable law, you expressly agree that all applicable monthly subscription and/or other fees and charges will accrue until this Agreement has terminated, the Services have been disconnected, and all leased Equipment has been returned to Clearwire.
"

While we didn't peruse your past complaints, we did respond to the individual one in which you stated we had "stolen" money from your account. You were being held to the Terms in which you had agreed to by initially using our service. Credits are available to be given, but those would have needed to be negotiated separately.

If you would like to browse the Terms of Service, they are available for download at http://www.clearwire.com/company/legal/terms.htm .

Hello, Brenda!

My name is Kevin and I'm with Clearwire Support. I'm sorry to read that you've been having trouble receiving signal. If you'd be interested, I'm more than happy to offer troubleshooting in order to get this resolved as soon as possible. Since this is a public forum, I wouldn't ask you to post any specific account information. Instead, if you're interested in pursuing a resolution, I would ask you contact me @ clrwr1@gmail.com.

Thanks for your time and have a great day!

Kevin

Or atleast threaten to... Thats what i ended up having to do before they canceled my account with no ETF (early termination fraud er i mean fee).

The service was terrible at best and i tried everything they wanted. I got so fed up with it that i just told them if they didnt cancel it i would be filing a claim in Small Claims court for the ammount of the termination fee.

They were QUICK to give me what i wanted to say the least. They know they are a fraud and know they are ripping people off so they will cave to ur demands as soon as u mention it.