Report: House Of Brides Inc. Houseofbrides.com

Reported By: (Akron Ohio)

House Of Brides Inc. Houseofbrides.com Delays confirmation of dress order. Cant explain why the delay occurs. Not happy with this company Glen Ellyn Illinois

... Not satisfied!!!!

2Author 0Consumer 1Employee

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House Of Brides Inc. Houseofbrides.com

1184 Roosevelt Rd.
Glen Ellyn Illinois 60137
U.S.A.
Phone: 800-395-1280
Web Address:

Category: Internet

Submitted: Sunday, March 01, 2009

Last posting: Thursday, March 05, 2009

I had my bridesmaids use the website to order the dresses for my wedding. This was over a month ago!!!! Nobody knows what is going on with my order. They are 6 dresses made by Dessy. They say 10 business days at the most to give us a time of shipment.

Nothing, nothing, nothing! I can't get answers from this company. What is going on? Everytime I call or email they say be pateint order willl be confirmed shortly. What does that mean????????? I'm so mad. I should have looked at this site before I did anything. Contact me about my order!!!!!!! Please!!!!!!!

Diane
Akron, Ohio
U.S.A.

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REBUTTALS & REPLIES:

2Author 0Consumer 1Employee

Employee

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Customer Service

X - X (U.S.A.)

SUBMITTED: Monday, March 02, 2009 POSTED: Monday, March 02, 2009

We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.

House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.

House of Brides understands the importance of this experience and wishes you the very best.

Thank you,
House of Brides

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Not satisfied!!!!

Diane - Akron (U.S.A.)

SUBMITTED: Thursday, March 05, 2009 POSTED: Thursday, March 05, 2009

The stupid email address the place gives is just as stupid as the info one. Nobody gives clear answers and I just dont trust this company at all!!!!!!! I called Dessy myself they are stalling too. My girls have shopped for backup dresses at a regular store. Cant count on this company for anything.

And that stupid girl named Gay???? why does she work there???? she's terrible/ Never again!!!!!!!!