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  • Report: #560578

Complaint Review: Predicto - PredictoMobile

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  • Submitted: Tuesday, January 26, 2010
  • Last Posting: Thursday, February 04, 2010
  • Reported By: georg15232 — pittsburgh Pennsylvania USA
Predicto - PredictoMobile
Internet United States of America

Predicto - PredictoMobile Facebook Internet

*UPDATE Employee: Predicto Customer Service


1Author 0Consumer 1Employee/Owner

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Pedicto or Predicto Mobile charged my T-Mobile account a total of $240 over six months for "cell-phone"/social website game/contest.

I gave my cell phone number to Predicto or a company acting under another name while browsing thorugh my Facebook webpage.

I have since cancelled my Facebook account.

I recieved monthly text messages to my T-Mobile cell phone account.

After reviewing my T-Mobile statements I noticed that Predicto had charged $20-$40 a month, over a six month period, for these "services."

T-Mobile refunded $60 worth of the charges.

I called Predicto and cancelled my account with them.

T-Mobile called Predicto a "scam" and has taken measures to ban such "companies" from authorizing charges.  I talked to a number of T-Mobile representatives and they all had incurred similar charges as a result of this or other scams featured on Facebook.com or Myspace.com

I plan on reviewing my account with T-Mobile to see if I can have all charges from Predicto refunded.

This report was posted on Ripoff Report on 1/26/2010 5:47:50 PM and is a permanent record located here: http://www.ripoffreport.com/internet/predicto-predictomob/predicto-predictomobile-fac-3ddc4.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Predicto Customer Service

AUTHOR: Predicto Customer Service - New York (United States of America)

We are sorry to hear about your experience -  and hoped to clarify a couple of points. We at Predicto charge $9.99 for a Premium account, which requires an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups.

To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions, including the monthly price of the service and billing (never more than $9.99 a month) to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms.

The customer then must correctly enter the PIN on our website or reply with a confirmation SMS message from the cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. Telephone providers agree that this is a secure means of starting an account, and thus allow Predicto Mobile to bill through them.

If a member wants to cancel the service, they can simply text “stop” to 654654 or call Customer Service or go to http://predicto.com/support. We hope this helps address your concerns.

Sincerely,

Customer Service
PredictoMobile


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