EDitor's Comment: Rip-off Report Investigation:
Rip-off Report Investigation is complete: We note that with over 35 million registered members, there are only a mere 15 Rip-off Reports filed on the Company, which is an outstanding record. We commend the Company for asking us to look into these Reports with a sincere effort by the Company to satisfy any customer that might have fallen through the cracks. Not too sure what the problem could be with a money back guarantee?! With 35 million customers, and hundreds of customer service people working at the Company, we would think they would have a lot more complaints, but they don't. We all know how customer service people can be, remember they are human too :-) .
Investigation shows many of the comments made about the Company are ludicrous and were more than likely posted by competitors and should not be taken seriously. ALL BUSINESSES WILL GET COMPLAINTS, BUT HOW THOSE BUSINESSES HANDLE THOSE COMPLAINTS SEPARATES GOOD BUSINESS FROM BAD BUSINESS. As a matter of policy, when Rip-off Report is retained by a business to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual... there are no guarantees as to the final outcome. Our final investigation shows that the company has demonstrated excellent customer satisfaction and has reasonably addressed all outstanding complaints. Anyone may contact me EDitor@ripoffreport.com with any questions or information. ..Also, the company has set up a special email address for those who may have a special refund request (although the regular refund procedures seem to be exemplary). The address is: specialrefund@corp.sms.ac CLICK HERE to read more about the company "Setting the record straight"READ BELOW COMMENTS FROM SMS.ac REGUARDING THE POSTING BELOW...
SMS.ac perpetuates its stellar Customer Care record:
The SMS.ac customer service team operates seven days a week and 24 hours per day. And the team's mandate is to reply to all inquiries within six hours! That is a monumental task, considering SMS.ac has registered members in 180+ countries. Occasionally, the SMS.ac customer service team is made aware of complaints that are sent to them by mistake. First impressions can be deceiving…as here, where an apparent SMS customer places his comment in the wrong forum. The customer complains of SMS.ws, not SMS.ac.=====================
NOW TO THE ORIGIONAL REPORT THAT WAS FILED…
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I made a big mistake when I subscribed for their service (sms.ws). They sent spam 'invitations' on my behalf to all addresses in my contact list. I recommend to stay away from this web site. If possible, filter out their messages.
Uri
Ramot
Israel
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
