terraserver.com Terraserver The old bait and switch, tons of fine print. CSR is cocky and unprofessional Raleigh, North Carolina

Richard Hansen of Bitter Creek Candle Supply, Inc. in Ashland, WI has attempted to take advantage of a special offer and then rip us off with a chargeback.

Richard Hansen leaves out several important parts of our customer support communication, including his own emails as well as selectively quoting our emails.

Richard Hansen purchased a Monthly Subscription for $29.95 and, as part of the special offer, received a FREE 2010 Calendar which is valued at $10 with an additional $3.09 in shipping.  Richard Hansen was sent and has now received his free calendar. It appears that he may have been trying to get the free calendar and then rip us off by disputing the charge. 

There was no "bait and switch" - nowhere does the email state that our new data is available in all locations.  We have, in fact, added millions of new images that are both high resolution and very current.  This actually includes Wisconsin which has many new images from 2008/2009.  See links to Madison, Milwaukee, La Crosse, Eau Clair, and Appleton:

http://www.terraserver.com/view.asp?cx=304519&cy=4771731&proj=32616&mpp=1.5&pic=img&prov=gx19&stac=2356

http://www.terraserver.com/view.asp?cx=426167&cy=4765533&proj=32616&mpp=1.5&pic=img&prov=gx19&stac=1556

http://www.terraserver.com/view.asp?cx=641625&cy=4851321&proj=32615&mpp=1.5&pic=img&prov=gx19&stac=1056

http://www.terraserver.com/view.asp?cx=618745&cy=4963097&proj=32615&mpp=1.5&pic=img&prov=gx19&stac=1055

http://www.terraserver.com/view.asp?cx=387030&cy=4901936&proj=32616&mpp=1.5&pic=img&prov=gx19&stac=1055

Furthermore, as you can see from the links above, anyone can freely preview all of our imagery and see the exact dates and resolutions available for any given location. 

TerraServer has very clear Terms Of Use which are industry standard and are linked to on every page. The Subscription Agreement which users must read and agree to before joining. This is a legally binding agreement and those that attempt to violate this are ripping us off.

Per the Subscription Agreement, which Richard Hansen read and agreed to: "REFUND POLICY. All products are provided as is and no purchases will be refunded. Once you have subscribed no refunds will be provided. If you do not cancel before the end of your current term and you subscription is automatically renewed there will be no refunds. We do not guarantee coverage of any particular area, so please search the site before you purchase."

We have been in business for over 10 years and are very professional. We have tens of thousands of subscribers who love our service and clearly understand the automatic renewals.  We pay royalties based on subscribers and subscription usage. When a customer attempts to rip us off with a chargeback this not only costs us the subscription sale but also credit card transaction fees and royalties.

People like Richard Hansen have attempted to rip us off in the past by disputing a valid charge with their credit card company.  In every case, we have challenged the chargeback attempt and have won.  The credit card companies and processors have  approved our website, billing practices and legally binding terms.  We were not being cocky, we were being honest in an attempt to deter Richard Hansen from ripping us off. 

Brian Randy Funk of RealUP and Terra Server in Raleigh, North Carolina says I was "sent and has now received his free calendar" I canceled my subscription 8 minutes after I signed up. You must ship them calenders fast! I also did not download one single map image since the ones of the area I was interested in were from 2004 and not 2009 as your spam email had implied.

You will do anything to keep your $29.95 even take confidential information off my credit card and publish it here, while you remain nameless in all contact info and on your websites.

I left out no pertinent info from any of the emails yours or mine. We will let the people who read this side with who they think is being honest and fair.

We will also let the credit card company, Raleigh BBB and the holder of you secure certificate decide whether publishing my confidential information on the web is ok under their user agreements.

I can't wait to see this $10 calender. If it shows up I will post pics of it.