Barrow's Jewelers, Barrows Jewelers, changed battery, ruined Citizen Navihawk watch. Toledo, Ohio

Barrow's Jewelers, 2015 Glendale Ave., Toledo, OH. 43619. 419-385-6114.

I own a Citizen Navihawk watch (C300-Q00214 TA GN-4-S). It has both digital and analog features.

It was starting to slow down and eventually stopped running. All it needed was a new battery. I took my watch to Barrow's Jewelers (on Nov. 17, 2007), because it was a nice watch and I didn't want to screw up something. When they saw my Citizen, they were in awe and told me that they had never seen one before. That should have been my clue to run!

Maybe I SHOULD have tried to replace the battery. I couldn't have done any worse than Barrow's Jewelers.

I went back to Barrow's a few days later, to pick up my (supposedly repaired) watch. When I got back to my car, I was going to program my watch and wear it home.

None of the buttons would respond, and every digital character was lit up. There were even things lit up, that I had never seen before and looked rather strange.

I went directly back into Barrow's. I told them about the watch and they said to leave it again and they would double check their job.

When they called again, to tell me my watch was done, they said that the watch was irreparable and would have to be sent to Citizen's repair facility in California.

They gave me my money back for installing the battery, but that won't replace a watch that's worth $250 to $500 (depending on year and condition).

I filed a complaint with the Toledo BBB, but that's pointless. The BBB is a worthless organization. All they do is take your complaint and the business's response and then say that the case was resolved. Whether or not you are satisfied, does not matter to the BBB.

Don't use Barrow's Jewelers for ANY watch repair. If they can't handle a simple battery replacement, I wouldn't trust them with anything.