Czplatinum.com fake gold ripoff wont refund or exchange poor customer service run around Los Angeles California

I unfortunately did not learn my lesson from dealing with Czplatinum.com. I have ordered a custom ring that turned out horribly, it was not what I had requested, the "white gold" rubbed off and they would not allow me to return it or exchange it. Like a dumb ass I ordered a 14kt white gold wedding set and I had thought the 14kt white gold was real not only did the rings “white gold” rub off but one corroded after being in jewelry cleaner over night. When I recieved the set one on of the side stones had cracked I returned it for repair. When I got it back it was distorted and part of the band was missing. My husband tried to be nice and bought me a pair of "platinum" earrings. I thought he paid too much so I returned them. I never got a full refund. I did get a run around from everyone I spoke to there. They even pretended to be sympathetic. The office manager was always out and it got to the point that it wasn't worth the time or energy anymore. I filed a report with the BBB but that was a few years later. They have them listed with an "F" rateing.

Tinneil
South Dennis, Massachusetts
U.S.A.