Glencara Glencara.com Fake Irish Company run from an apt. in Humble texas. Phone # and email info are all fake .Cannot get a refund for defective merchandise. Humble, Texas

We are sorry to hear of the negative experience received by this customer. We try to ensure cases like this are kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case. 

* All our Jewelry has to pass a strict quality control check before it is shipped to our customers. 
We do not know the details of this specific case as no reference is provided but most likely the damage occured in transit or the item could in fact have slipped through our quality control check.

* Since we guarantee the safe and defect free arrival of all our jewelry, we ask customers to return any item which arrived damaged or defective. We pay their return shipping and send a new item free of charge.  

* We had an unsual back log in processing returns & e-mails in early 2012. If a customer e-mailed with "Urgent" in the subject of the e-mail as instructed by our auto-reply, we would expedite the processing of the return or if we received a phone call or voicemail from, we expedited the processing of the return. In this particular case, again we do not have the details but it looks like as if the customer did not receive a reply to their e-mail due to the backlog and them not putting "Urgent" in the subject title per our auto-reply instruction and coulden't reach our customer service on the phone due to them calling outside Irish business hours with no voicemail left.

* You can reach us toll free on the phone 1.00pm-9.00pm EST (8am-4pm irish time). Mon-Fri, outside of these hours you can leave a voicemail or send us an e-mail and we will respond within 24 hours.

If you have any questions or concerns, we would love to hear from you, please e-mail us at sales@glencara.com or call us toll free on 1866 567 7451  1.00pm-9.00pm EST or you can leave a voicemail if calling outside that time

I just tried to call them and got the same message , some guy with an Irish accent telling you to call back on Irish time. What a lying load. Dont buy from this fake company. Big internet rip off. If you are lucky enough to get what you ordered, it will be flimsy a cheaply made.

Reply to customer:
Please provide your order id or name so that we can look up your order and fix this problem. Our email is sales@glencara.com

* We have completed over 200,000 online transactions since 2005. Over 99% of our customers are satisfied with our products and the service provided. The testing of our customer satisfaction is done by a 3rd party and we can verify above to any customer who wishes to enquire about this.

*You can reach us toll free on the phone 1.00pm-9.00pm EST (8am-4pm irish time). Mon-Fri, outside of these hours you can leave a voicemail or send us an e-mail and we will respond within 24 hours.

*If anyone has any questions or concerns, we would love to hear from you, please e-mail us at sales@glencara.com or call us toll free on 1866 567 7451  1.00pm-9.00pm EST or you can leave a voicemail if calling outside that time