I JUST PURCHASED A $10,000 LOOSE DIAMOND AND ANNIVERSARY BAND SET ON CHRISTMAS EVE 2006... I HAVE READ ALL PAPERWORK AND DOCUMENTATION STATING 30 DAY REFUND FOR ANY REASON... THERE ARE NO STIPULATIONS AS FAR AS THAT NOT BEING POSSIBLE IF I HAD A TRADE IN OR IF I HAD A SPECIAL ORDER, WHICH IN MY CASE I DID TRADE IN MY OLD RING, AND THEY DID KIND OF SPECIAL ORDER IT...
SO TODAY, LESS THAN 2 WEEKS AFTER I BOUGHT IT AND STILL CONSIDERED TO BE IN THE 30 DAY REFUND FOR ANY REASON OBVIOUSLY... I CALLED THE STORE AND WAS INFORMED THE MANAGER WAS OFF UNTIL MONDAY, SO I HAD SPOKEN WITH A SALESPERSON WHO HAS WORKED THERE FOR AWHILE AND KNOWS EXACTLY WHO I AM AND REMEMBERS ME FROM HER SALE OF A MOVADO WATCH THAT I JUST BOUGHT A MONTH AGO FROM HER...
WELL TO MAKE A LONG STORY SHORT, SHE TOLD ME THAT THE 30 DAY REFUND DOES NOT APPLY TO JEWELRY THAT HAD A TRADE IN OR IF IT WAS A SPECIAL ORDER... SHE CLAIMED THAT WAS THEIR POLICY AND THAT ONCE THE TRADE IN IS SENT TO THE MAINLAND THERE IS NOTHING THEY CAN DO ABOUT IT... I THINK THIS IS A CROCK OF SHIT AND I INFORMED HER THAT I THOUROGHLY READ ALL RECEIPTS AND THE LIFETIME DIAMOND COMMITMENT WARRANTY PACKET AND IT JUST SAYS THAT....
WITHIN 30 DAYS OF PURCHASE, YOU MAY RETURN YOUR ZALES DIAMOND FOR ANY REASON.
I WAS NEVER INFORMED OF SUCH A POLICY NOR DID I SIGN ANY KIND OF PAPERWORK REGARDING THIS INFORMATION... DOES IT ANYWHERE SAY THAT IT DOESNT APPLY TO SPECIAL ORDERS OR IF YOU TRADED IN SOME OTHER TYPE OF JEWELRY? I AM CURRENTLY AWAITING A PHONE CALL FROM THE MANAGER OF THE STORE AND WILL TRY AND CONTACT THE CORPORATE OFFICE REGARDING THIS!
Shauna
KANEOHE, Hawaii
U.S.A.