First, the "non-stick" surface fails after only a few times the product is used... and also my second unit failed immediately when the gravy/juice was left in the unit overnight... resulting in the "non-stick" surface literally began flaking/peeling off leaving exposed pot-metal that quickly corroded... rendering the unit unusable.
Second, company at first refused to send a replacement Return Mailing Label... after complaint via credit card... company promised to send refund of the $113.70 representing the cost of two Redi-Set-Go Express Cookers and return shipping label but failed to do so... and never contacted me by telephone, mail, or otherwise.
COMMENT: These units are totally unsatisfactory as verified by four Staff Persons ["junk" because the non-stick surface is not Teflon and is almost exactly like painted-on black paint].
Redi-Set-Go Express Cookers proved to be totally unsatisfactory/worthless BECAUSE THE SO-CALLED NON-STICK SURFACE IS OF SUCH INFERIOR QUALITY THAT MINE BEGAN PEELING AWAY FROM THE METAL SURFACE WITHIN THE FIRST SIX (6) USES – rendering the product junk [mere meat juices, left overnight, ate away the so-called "non-stick" surface, leaving exposed & corroded pot metal]. Frankly, the product should be RECALLED until a true non-stick surface [such as "Teflon"] is used, because Consumers expect a non-stick surface to be durable over a longer life expectancy for the product. Perhaps Consumers could get refunds via a "Class Action".
This report was posted on Ripoff Report on 10/15/2010 8:30:26 AM and is a permanent record located here: http://www.ripoffreport.com/kitchens/gaiam/gaiam-redi-set-go-express-cook-498f5.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
