Hannah Direct Hannah Coupons Took my money and never sent product , Internet

To: Holly

Hannahdirect has been in the mail order business for 10 years. We process over 3000 orders per week. Our most popular product is the Hannah Coupon Organizer. All orders are shipped via US Mail. Orders are generally processed in 1 to 2 days after receipt. Mail time can vary from 3 to 5 days.  We do have orders that are not delivered to the customer. This can be the result of an incorrect address, theft, US Postal issues.  In all cases, if a customer contacts us about not receiving a package, we remail the order as soon as we are notified. Our phone number is published in all of our ads and and is prominent on our website,www.hannahdirect.com.  Successful mail order companies give good customer service, and we believe we do this every day. I do not have enough information from Holly's complaint, but if I did, I would call her and refund her money or complete her order. Our toll free number for any issues, is 888 837 1424.

Steve Lefler, President/Owner Hannahdirect, Inc.

I almost did not place an order with Hannah Direct after reading comments here and other websites. However, I did order as they had the best price for the coupon organizer I was interested in. I ordered on January 17, 2012 and received my order on January 23, 2012.

The coupon organizer was as described and I am very pleased. The index cards are very heavy stock so they won't bend easily and the organizer is well put together and sturdy. It is a great item at less than half the price of some others I have seen online. Some of the more expensive ones have thin paper dividers.

My charge card was charged correctly, I received my order very quickly and the product is as good or maybe even a little better than described. I will order from Hannah Direct again!