Live Tec How To Buy a Useless Kitchen Range Hood Chicago, Illinois

How To Buy a Useless Kitchen Range Hood

I bought an Island Range Hood from this company for my new kitchen. However, the Kitchen Range Hood comes with Fluorescent 'lights' which illuminate your cooking area. Just about every Range Hood has these for obvious reasons. Two years later one of the Fluorescent light tubes failed. I initially thought that this would be easy to replace - lights wear out so this was to be expected.

No big deal. However, when I tried to find a replacement for this Fluorescent light tube I encountered a major problem. This size is not stocked by any major retailer nor wholesaler. I tried the usual big stores (Home Depot etc) then the electrical wholesalers without any luck. Even the largest electrical wholesaler in Canada tried to find tube of this size. No luck.

I phoned Live Tec and was asked to send some images of the range hood and they would get back to me. I offered to buy some Fluorescent tubes from them - so keeping some for future spares. Live Tec did not bother to reply to my emails.

I again called Live Tec and was told that this Fluorescent tube was only available in China and not in North America (Live Tec's words). The company said that there was nothing that they could do so tough luck. So now I have an expensive range hood with no lights. I would advise anyone to avoid this company at all costs!!