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  • Report: #504612

Complaint Review: Earth Friendly Dirt and Mulch, Humble Texas

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  • Submitted: Monday, October 05, 2009
  • Last Posting: Thursday, August 19, 2010
  • Reported By: Rebecca — Katy Texas USA
Earth Friendly Dirt and Mulch, Humble Texas
http://www.earthfriendlyco.com/Home? Internet 77346 United States of America

Earth Friendly Dirt and Mulch, Humble Texas Maybe EARTH Friendly...but not USER Friendly! Internet

*Consumer Comment: Earth Friendly Is Nice


1Author 1Consumer 1Employee/Owner

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We had been shopping around for WEEKS for some waterfall rock to complete our pond waterfall.  This place - Earth Friendly Dirt & Mulch in Humble, Texas sounded like the perfect place.  Why? Because they sold "hand-picked rock" which is EXACTLY what we had been looking for!  Well, apparently the words "hand-picked" means something different to this guy (not sure if he was the OWNER or MANAGER)...but he came out to where my husband, daughter and I were going through the beautiful rock (which is where the employee sent us) and in no uncertain terms told us we "cannot just go through & pick out what you want!" When I showed him HIS OWN PRICE LIST which @ the top reads: "hand picked rock .02 cents more per pound" he looked @ me and said, (and i quote): "hand picked DOES NOT MEAN hand picked"...where upon i responded..."um YES, actually IT DOES!" Needless to say, it was not the greatest experience and I believe that i am not the only person who has WASTED a 2 hour drive to this guys place under false advertising.  I told him he could KEEP his price list, as I wouldn't need it - we wouldn't be coming back.

 

This report was posted on Ripoff Report on 10/5/2009 1:26:44 PM and is a permanent record located here: http://www.ripoffreport.com/landscape-companies/earth-friendly-dirt/earth-friendly-dirt-and-mulch-6c8d2.htm.

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1Author 1Consumer 1Employee/Owner
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#1 Employee

Response to Earth Friendly's Hand pick policy

AUTHOR: Earth Friendly Dirt and Mulch - Humble (United States of America)

Earth Friendly Dirt and Mulch has recognized the problem with the words hand picked on their price list. This policy was created to make people more easy on the purchase of small amounts of stone. We realize the phrase hand picked is incorrect and have changed our wording to "less than full pallet". Also a "hand picking" section comprised of 45 pallets of different material is available in the front of the building to be picked through. We created this section to maintain the order of the other pallets. We also realize we may not have the material you  need in the pick through section. Are policy no w states that if you want a material that is unavailable in our picking section you must buy the stone in layers from the top down at 2 cents per pound extra. Many places that sell stones and other landscape supplies do not allow picking through pallets just buying by layers only. Earth Friendly Dirt and Mulch is not the only company that sells stone in Houston. We believe we are fair and competitive with many stores. You cannot beat our quality for our price especially when we have some many different types of stone in one place for anyone to have a one stop shop. Needless to say for everyone's benefit we have changed the price list, created a section just for handpicking, and created a policy for rocks that may not be in the section designated.

If you have any questions please email them to contact@earthfriendlyco.com or call us at 281-852-7400 we would be glad to answer any questions anybody has.
We are not in business to hurt anyone, just help
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#2 Consumer Comment

Earth Friendly Is Nice

AUTHOR: Sierra - Houston (United States of America)

In response to your complaint about Earth Friendly, I believe you must have spoken to someonelse and not to Rick THE owner whom is very NICE, easy to talk to and a very  helpfull owner.  I myself have been to Earth Friendly many times and Rick has walked the rock area with my wife and I and explained that if you want to personally pick out your rock there was an additional charge added to the cost of the rock. So I believe that your complaint is unfair.  And why would you drive anywhere to buy rock when everyones prices are about the same....??  You wasted your time and gas and probably drove past 50 other rock companies....Your complaint again is unfair!

Kevin M Humble TX


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