Fine Line Fencing LLC My "NOT SO FINE" Vinyl Fencing Experience South Jordan, Utah

In response to the above report, I would like to share my side of the story. I'm an OWNER...NOT A SECRETARY.

For anyone that owns their own business, you will know and understand that there is alway SOMEONE that you just can't satisfy no matter how hard you try. Such is the case with Mr. Ryan Griffiths.

We did collect a deposit the first part of October as he stated. He was told that his installation would begin the FIRST PART OF THE FOLLOWING WEEK. Not once was he given an exact day, because at the time, I didn't have an exact day to give him. He did call on that following monday with "where's my fence? I'm loosing patience". At which time I indicated he was on the schedule for Wed. He hung up on me.

When the installation day rolled around, the weather (which is beyond our control) was not cooperating and we chose to delay the installation. We clearly could have began, but that would have resulted in crooked posts due to the wind velocity that day. It was out of consideration for the customer as well as the pride in our workmanship that he was delayed. He was contacted by the installer as to the delay, at which time he cursed the installer out and hung up.

Jumping ahead to the installation, we were shorted by our supplier one line post. Honest mistake. It is customary that you set all posts your able and if needed you can "quick set" the missing post at a later date. We told the customer this. We also told him that we had broke his sprinkler head and he indicated "not to worry about it, I'll take care of it". It is a standard practice with all fencing companies that we are not responsible for damange or replacement of sprinkler piping as we are not able to detect where they are located. It is up to the customer to mark any heads or lines that may be in the way. I PERSONALLY went over this information with Ryan. He's just too ignorant to realize.

The installer did indeed loose his wallet. It was found in a golf cart at Wasatch Golf Course in Heber City (435) 654-0532...feel free to call and verify, Mr. Banker.

Finally, we returned to complete the job and were able to do everything but hang his gates. Ryan had hired a CEMENT contractor to set his GATE POSTS. Genius. The posts were not plumb and level. We could have easily hung his gates and walked away. However they would have looked terrible due to gapping and sagging, so we chose to discuss this with Ryan and let him make the decision. Ryan chose to contact his CEMENT contractor to have his GATE POSTS reset. He then told us he would not pay the balance of his fence because the gates were not hung. NOT MY PROBLEM. Had he had his gate posts installed by a FENCING contractor in the first place, we wouldn't have had the trouble. We had obligations that needed to be met, as well as material that had to be paid for. It wasnt until we threatened to lein his property did he pony up the balance.

This customer didn't have the funds to finish paying us for our work. So instead of being honest about the situation and his finances, he's choosing to paint us in a bad light because he was forced to borrow funds to finish paying for the job.

There is always one person who is so completely difficult to work with that it makes owning your own company miserable. Meet Mr. Ryan Griffiths. Contractors Beware!!

Wow – what a Fine Line of BS this guy feeds.  First off, your secretary told me a start date which was incorrect – that is not my problem and of course if someone from the company delivers such an expectation why wouldn’t a client believe it to be accurate. 
 
Secondly, I did not have to take out any loan on this fence and am willing to show anyone who wants to see the funds withdrawn out of my account history in the form of a Credit Union check as proof.   Another unprecedented accusation – try stating facts not speculation.  
 
The contract states that payment in full is due upon completion of the work;  and because the work was not complete I informed him I would not deliver payment until it was.  It was not any threat of a lien.  The reality of this situation is that he had to meet payroll and was willing to make an ass of himself in the meantime. 
 
RE: We also told him that we had broke his sprinkler head and he indicated "not to worry about it, I'll take care of it".
 
Like I stated before – the communication was piss poor.  He never informed me of broken pipes.  I found them sitting out and ended up calling him asking why he didn’t call to tell me it had been broken.  In our previous conversation we had his assurance of communication.  He told me it was broken after I already found it and called to question it and give him a chance to fix it to make it right since once again he failed to communicate as promised.  After he said he was protected by his contract and was not going to fix it, yes I agreed I would take care of it. 
 
RE: It is customary that you set all posts your able and if needed you can "quick set" the missing post at a later date. We told the customer this.
 
If your customer is hiring you to do a job you should not treat the situation like you are dealing with another contractor familiar with your process.  You act like it is so obvious or that everyone should simply know time and expectations.    
 
As a customer – you make a call – does this really sound like someone you want to deal with.  I’d walk away and would never hire him again.