In response to the above report, I would like to share my side of the story. I'm an OWNER...NOT A SECRETARY.
For anyone that owns their own business, you will know and understand that there is alway SOMEONE that you just can't satisfy no matter how hard you try. Such is the case with Mr. Ryan Griffiths.
We did collect a deposit the first part of October as he stated. He was told that his installation would begin the FIRST PART OF THE FOLLOWING WEEK. Not once was he given an exact day, because at the time, I didn't have an exact day to give him. He did call on that following monday with "where's my fence? I'm loosing patience". At which time I indicated he was on the schedule for Wed. He hung up on me.
When the installation day rolled around, the weather (which is beyond our control) was not cooperating and we chose to delay the installation. We clearly could have began, but that would have resulted in crooked posts due to the wind velocity that day. It was out of consideration for the customer as well as the pride in our workmanship that he was delayed. He was contacted by the installer as to the delay, at which time he cursed the installer out and hung up.
Jumping ahead to the installation, we were shorted by our supplier one line post. Honest mistake. It is customary that you set all posts your able and if needed you can "quick set" the missing post at a later date. We told the customer this. We also told him that we had broke his sprinkler head and he indicated "not to worry about it, I'll take care of it". It is a standard practice with all fencing companies that we are not responsible for damange or replacement of sprinkler piping as we are not able to detect where they are located. It is up to the customer to mark any heads or lines that may be in the way. I PERSONALLY went over this information with Ryan. He's just too ignorant to realize.
The installer did indeed loose his wallet. It was found in a golf cart at Wasatch Golf Course in Heber City (435) 654-0532...feel free to call and verify, Mr. Banker.
Finally, we returned to complete the job and were able to do everything but hang his gates. Ryan had hired a CEMENT contractor to set his GATE POSTS. Genius. The posts were not plumb and level. We could have easily hung his gates and walked away. However they would have looked terrible due to gapping and sagging, so we chose to discuss this with Ryan and let him make the decision. Ryan chose to contact his CEMENT contractor to have his GATE POSTS reset. He then told us he would not pay the balance of his fence because the gates were not hung. NOT MY PROBLEM. Had he had his gate posts installed by a FENCING contractor in the first place, we wouldn't have had the trouble. We had obligations that needed to be met, as well as material that had to be paid for. It wasnt until we threatened to lein his property did he pony up the balance.
This customer didn't have the funds to finish paying us for our work. So instead of being honest about the situation and his finances, he's choosing to paint us in a bad light because he was forced to borrow funds to finish paying for the job.
There is always one person who is so completely difficult to work with that it makes owning your own company miserable. Meet Mr. Ryan Griffiths. Contractors Beware!!