Spring-Green Matthews, NC Company continued service after they were given written and verbal notification to cease. Company then insisted on payment for unrequested service. Matthews, North Carolina

 

The situation was unfortunate and often in busy times it can escalate a situation that is unfortunate for all involved. In this case, we serviced the customer on a full program in 2008 as he stated.  Service was continued into 2009 for round one (customer paid in full for this service and provided no notification of cancellation) and round two (customer paid in full for this service and once again, no notification of cancellation was provided) and round three (unpaid; said he canceled). We keep copies of all paid invoices and have no customer notes on either paid invoices for round one or two in 2009.  The round three work order shows a "call ahead" was done in advance.  We did the service and the customer called the office to cancel "after" the service was performed.  The part-time female office employee canceled "all" future services at this point. We have worked with the customer to meet their expectations and have called the customer personally on numerous occasions, but none of our calls were returned. We have apologized for any inconvenience and have credited the customer's account for the one unpaid, small balance due. Spring-Green is committed to higher standards and we are committed to 100% satisfaction. We have been servicing thousands of happy customers in the Charlotte area for many years and work very hard to meet our customer's wants and needs.  

 

Angie and Derick Richardson are crooks.  They did the same thing to me.  I had a flyer in my mailbox for lawn aeration.  After I paid them for this, they returned a month later and started fertilizing?  I told them to stop, but they started sending me bills for service they did not do.  When I finally spoke to them, they said I was stuck in a 1 year contract even though I never signed anything.  They said it was part of the mailbox flyer even though it was never discussed.  My lawn looked worse then ever from their terrible service.  They thne sent a collection service after me for work they admitted they did not do.  DO NOT ever trust these people or their company.  Please do not use them and let anyone know who does