PrePaid Legal Prepaid Legals contract and how they avoid providing services Ada Oklahoma

I have been a member of Prepaid Legal Services for 18 months, and also signed up my children. Having 20 yrs of legal experience I thought this plan would be able to provide assistance in areas I did not have knowledge. Now 18 months later, a small issue re landlord tenant rights with a very small amount of money ($1000.00, as well as the deposit of $1000.00) in dispute - but significant in violating all the laws of CA re entering the apt, lost keys and uninhabitable premises -came to focus. I contacted PPL for a full explanation of my benefits - clearly representation at a trial was one of the benefits. After faxing the summons to the firm, I was told that the FIRM decides if they will represent it or - they send you to the Title V provision - which says they will send you a referral and you can get a 25% discount. And the same law firm indicated in the early conversations that the landlord was in violation of the CA laws! Referral services are free - all over the internet! And this decision was made with only a short conversation and the faxed document (the summons which is a form)

I am trying to locate any person who has had this type of encounter with PrePaid and trying to let others know that when Prepaid Legal was needed, their provider firm decided just to refer the matter. And as stipulated in their information - just when you needed them - you only have 5 days to respond in CA to a complaint!

Marcella
Seal Beach, California
U.S.A.