In June I was recruited with CSI (now, cleverly changed their name to
PSI) for a work-from-home regional sales recruiter role. I had spent
$249 for a background check (which the employer usually does - but they
said I was going to own my own business, so I had to invest in it!)
plus forced into subscribing to their 2 products (PPL &IDT) with
their explanation being, in short, 'how can u sell an idea to a
candidate when u don't believe in it urself to actually own it' &
'all of us do it'.. Later on, I found that if I needed b'ness cards,
leaflets, brochures, CDs, etc.. I had to 'buy' them plus whenever I
drove to career fairs to represent & get candidates for them, I had
to pitch in with the stall/banner costs which was like $200-300. Worst
of all, I was told not to tell the candidates at 1st instance that they
would not get a basic salary, but just commissions.. I had to try to
evade the question & get them log on to a webinar. I had to conceal
the fact that like me, they too would have to pay for the training,
background check, sales material, etc.. I thought this was unfair n
unethical so I quit in my 1st month itself. When I called customer
service they said I wd get a form to fill and post back requesting the
membership cancellations, which I did - got my account temporarily
on-hold on the phone until they got my fax, email & posted mail of
the form. I was told to post back the entire intro-kit/ start-up kit to
them by 29th July, noon to get my $249 background check fee refunded
(something better than nothing).. this was on 25th, so they gave me
just 4days!!! Yet I priority mailed it (Costed me $37) and got a USPS
proof-of-delivery signed by the recipient at 9am on 29th July - I was
on time!! After that, I didn't hear from them until a month passed and
I got an email saying I have to make my will through them which meant
my accounts were still active!! So, I called them - they said they
never received my fax/letter/ email - and she said in an arrogant
manner - just because your fax machine said 'delivered' or the email
goes into ur 'sent items' or the post doesn't get returned to u,
doesn't mean we got your forms! I MEAN - What the hell is one to do
then?????? So I had to do the whole thing again - she sent the form,
which I faxed, emailed, posted out again along with proof of my
previous trial. I even made copies of my correspondences and sent it
with a written complaint to their Customer service & Marketing
Manager - no word from them in over 2 weeks now! I email them everyday
asking them to revert saying they got my email or they recd my fax or
something! I try to call but 1st I am on hold for 8-17 minutes (!!!)
then when I get to extn 2 - it just goes busy. When I try another
extension they say - try extn 2, even though I can expect to get it
busy as theyre 'expanding' or have 'some great offers now' which is why
their line is always busy - YEAH RIGHT!!! I contacted my recruiter -
guess what - She too had quit! What a SCAM!
I have lost my peace, patience & mind with this company and I am
putting my story here so that others can be warned! Do NOT waste your
time with them.. note, they can change their name so when you hear PPL
(pre-paid legal) or IDT (Identity Theft Solutions), just hang up or
walk away!