Commercial Investigations, Inc.Commercial Investigations, Inc./FCMS, Inc. Hired company to collect bad debt and have paid them money but received no response even after multiple follow-up calls Van Nuys California

We hired CII to collect a bad debt for us on 7/1/08 for a 20% fee. On 7/8/08 we were contacted telling us that the cusotmer was difficult and refusing to pay his debt. CII suggested we start the litigation process. We issued them a check for $2200.00 which was to cover all expense for the litigation process. We were told that upon receiving our payment they would have a lawyer put a judgement on the customers checking account. At this time we gave them a new address for the customer due to the fact the address on file was a location that was closed.

On7/29/08 we were told that the attorney had not even received the infomation to submitt a demand letter. The lawyer received the demand letter on 8/4/08 and started the collection process thru the attorney. FCMS did not relay any contact information or phone number and addresses to the attorneys office. FCMS's employees did not even know what a return receipt was when I asked them. They have taken our money and are doing absolutley nothing to help collect our debt. They never have the samy employees when I call every week. They have no intentions on full filling their obligation to us and have taken our money perfectly well knowing they were not going to do their job. We can not even manage to speak with a supervisor. Something needs to be done to stop these companies from thier fraudulent lies.

Sheryl
Shelbyville, Indiana
U.S.A.