Dominion Process Servers The promised but failed to execute a simple local process service. VERY RUDE! Toronto Ontario Canada

At Dominion we endeavor to ensure that all of our customers are satisfied with the results of the services they purchase.

The above report, filed by a dissatisfied customer by the name of Frederick , is, misleading and unfair.

To begin with, we acknowledge that Mr. F did retain the services of our firm to serve legal documents and did pay roughly $100.00 for the service. Mr. F was also aware that, as part of our flat rate fee plan, we would attempt service 3 times and, per his request for expedited service, the first attempt would be within 48 hours of our having received his documents. We followed through on all of our obligations to him.

We attempted to effect service no less than twice at the residential address he provided - unfortunately, no one appeared to be home. We then attempted to effect service at the work address he provided and were told by the company that the person was no longer employed there. We even went back and made a third attempt at the residential address - free of charge - again, no one appeared to be home.

We explained to Mr. F that he had several options in this situation. We offered to provide him with an affidavit of attempted service - this is the most common route following an unsuccessful serve and can be used to ask the judge in the case to allow service by simple regular mail. We also offered to conduct additional attempts at service if he would like to purchase these. This, apparently, was not sufficient for Mr. F who became verbally abusive with our staff and insisted on a refund. We explained that, as we had provided the services for which he paid, no refund was available.

Although we are able to serve over 97% of papers assigned to us, we do occasionally have situations, like this one, where service is difficult or impossible. The simple fact is that sometimes people go on vacation, refuse to answer the door, or, like the present case, we are provided with incorrect information. There is no company in our industry that can or will make a promise that a person will certainly be served due to the simple fact that sometimes circumstances beyond our control arise to prevent it. Unfortunately, Frederick seems unwilling or unable to understand this.