Records Removal Services, JPalmer, PamM, M.Baker Charged for services never rendered, delayed resolution until banks fraud grace period had expired Hyden Kentucky

Follow up note: after months of no contact, Pam M called from a listed number (not included) to inform me that my case was in line to be dealt with, but could not give me a time frame.

The timing is interesting, within a few hours of logging this report, I got a call. Don't know who to thank, you guys or David Jones, but I send my appreciation out there.

After filing this report, I got a phone call and e-mail from Records removal. They requested more information, though it was all info previously submitted. After filling out and returning said request, I heard nothing until 9-21-09, when a 'ticket' was opened with the title 'Rip-Off Report'.

In short, I was accused of not being '100% accurate', of playing games, and that they had not received the requested info. After sending it back once again, I got no response until 10-14-09 stating that they were closing the ticket due to inactivity.

I would include the 'ticket', which I saved, but I am unsure of my legal standing. Once I complained, they changed my info to list me as female, and added a warning about disseminating, copying, etc. Since it is addressed to Ms. Cooper now, I have no doubt they would try to threaten a suit against me concerning the sharing of such.

As I have already paid them, and been given the run-around for my efforts, I will seek resolution. I thought it should be made known that RecordsRemoval is attempting to slander RipOffReport with accusations of lawsuits, judgements, and improper activity.

That said, I hope I have been able to get enough info out there to prevent this family of scam artists from hitting anyone else. Pretty brave, (or stupid) to pull this stuff on convicted felons though, good thing I am working on straightening my life out.

To Jacques Cooper: 

On October 15, 2009 we sent you (again) the following:  The questions we need you to answer were sent out to you on Sept 21st and as of this date you have not returned the answers. We can not move forward with your case until you return the answers. Please get these to us as this is holding your case back from completion.

On August 07, 2009 we sent you this:  Mr. Cooper: I am not certain what number you are calling but if you are calling our toll free number then you are calling our Qualification Department and these people only take calls from people trying to see if they qualify for our services. Please go back and read you introduction message, the email you received as soon as you enrolled in our services, it explains what you do to get an update on your case. You must either log on your on-line account and send a request or send an email to updates@recordsremoval.com we do not give updates over the telephone. Please understand if the Case Manager took in-coming calls for updates there would be no time left for them to get paperwork completed which is why we require you to send an email. Furthermore, you are enrolled for two states, I only have detailed case information on the state of Arkansas. Would you please click on the link below and complete the case information for the other state. We ONLY TODAY received one of your official arrest record for the state of Arkansas but we still do not have any documentation for the state of New York. We also need the certified copies of your judgment order for New York which we have not yet received. These two documents for both states are MANDATORY for us to be able to complete your paperwork. The judgment orders have to be received as these contain information about your cases that the arrest record does not have, so please get the information we need for the second state. Since we just today received your documents for the state of Arkansas, your case has just now been put in line to be completed, there are a lot of cases in front of yours that has to be completed before a Case Manager can get to your one state. I have prepared your questions for the state of Arkansas, please make certain you answer every question; you can NOT leave any question unanswered. If a question does not apply to you please be certain to put N/A so we know that you did not accidentally skip that question.

As you can see, we have tried everything to work with you; it takes time.  This is why we say that we cannot guarantee time frames.  Records Removal Services is a wonderful company and has helped many people get their lives back in order. 

Should you wish to continue your case, please email accounts@recordsremoval.com so Records Removal Services can integrate you into our new state-of-the-art semi-automated system.

We are not a scam; we have helped many people remove their names from state and privately owned criminal databases.  I'm sorry if you had problems with out service, but it can be corrected by following the instructions I have outlined above.

I too am in the same boat (PISSED OFF) I was charged $750.00 to get my record expunged.

 I got a promotion at my job of ten years and it included a more intense background check. (My felony was from 1981) I was under the impression that after ten years your record was just dropped. Nope. I was terminated and obviously desperate when I turned to J Palmer, who I wasn't going to use until he called me back and we spoke on the phone for a good half hour.

After he built my trust, I like you sent the check, paid to get all of the paper work, and finally got them all sent, just to have no action taken, I am also disabled and there is minimal work that I can do and with my 20+ year old background I am unable to even do that.

I don't know what to do, I don't have the $ to pay somebody else and it was out of state so I am not able to go to the courthouse and do it myself. Did you get any results from anywhere?

We do not charge $750.00 for anything.  If any of you have any problems, send an email to accounts@recordsremoval.com for immediate processing. 

Records Removal Service is a scam. They have NO intention of helping anyone. Their cheesey messaging system is set up to blame customers for not following instructions. Please call your banks and credit cards to get your money back. Don't waste time with their pretending to 'work' on your case! Remember you do not have a case with them. DO NOT SEND SENSITIVE DOCUMENTS TO THEM!!!  You can do everything they claim to do by yourself for cheaper !!

Records Removal Service is just pretending to be working with you on this to try and make you look bad. I know for a fact they have no intention of helping you or anyone. It is just one of the hundreds of internet scams ... taking your money and promising you something but never delivering.

You can do the expungement yourself and it would be done right and better. Even if Records Removal Service actually handled the case they have no vested interest in the outcome for you.  You may be able to get help from Legal Aid. Please don't give up because you ran into a crook!

Do not waste your time listening to Jordan Palmer's excuses.  They are only designed to delay you past the point where your credit card company cannot do a chargeback.  

Records Removal Services completed this case. Records Removal Services strives to be the best in customer satisfaction.  Should you have any questions, please email Records Removal Services at accounts@recordsremoval.com

Whoever reads these things....do not believe a word these people from Records Removal Services say. They claim to do all this stuff and divert blame to everyone else because they do not thing they are doing anything wrong by ripping people off. Anything they say you can take for a lie. They have ripped me off as well, and I will pursue them to the fullest. They think they are so clever with their remarks however they are idiots! They have not sent anything to anyone or done anything to make right their wrongs. If you have been victimized by these criminals pursue them with everything you have. I posted their legal names, birthdays, and addresses in my post on this subject. Contact the KY State police and file charges. By my research and after speaking with law enforcement in KY if you call them and enough of us call them they will have to act on these idiots. From my conversations with the state trooper these people are guilty of the following:

Theft By deception
Identity Theft  (If they have threatened to post your personal information on the internet)
Fraud

Criminal Impersonation (On account of their many fake names that they sign emails with and fake people they represent themselves to be)

The only people I have 100% nailed down as participants in this fraud scheme is Jordan N or B Palmer, and Nancy Couch. Nancy Couch is Jordans Mother. The other people that have sent you emails are fictitous people created to make it look like they ahve alot of people working for their "big" company. Their phone IVR is fake. As real as it may sound do not believe a word of it. The fact that you can not speak to a human being should tip you off to the fictitiousness of this comapny. Thety are cowards and will not spoeak with you personally.
Their term of Service is fake.....and will not hold water in a court of law. No terms of service can give someone a right to break privacy laws and no terms of service can forbid you from complaining, suing, or going after a company for breach of contract or for being a false company. Their TOS is crap and would be laughed out of court. Their whole website is crap and fake. There is nothing real about it. The website is fake and so are the testimonials that are on there. They are more fictitious people these wackos have created in their heads!!!

Everyone who has been victimized by these people need to pursue them. Stay on the state police to do something. Thats what I have done. I am going after them with criminal charges and then I am suing them in civil court!!!!

Don't let anything these people threaten you with scare you. They have nothing and they can do nothing. They don't know their asses from a hole in the ground much less anything about law. I have had extensive email battles with these illiterate criminals and their IQ is that of a 4th grader. they can do nothing to you for pursuing them in a legal manner.

I received a phone call out of the blue from a 'Mike' at Records Removal. I had basically written off the whole thing, after the last round of threats, stalling, more threats, and then no contact. 

The conversation started off with the typical hostility... claiming they had done their job (which they STILL have not), threatening me with a slander suit (for speaking the truth), and the "Well, if you complain about us, people will know that your a felon"

After explaining that I had the paperwork to PROVE what I was saying, and that I have NEVER hidden my criminal record, his tone changed dramatically.

He informed me that he was doing some 'quality control' on old cases, trying to resolve issues (so why the initial hostility / threats?) and asked if I could send him the 'paperwork' I was referring too. He asked that I come onto Ripoff Report and update showing that they had contacted me independently, in an attempt to resolve this. He also promised that someone would contact me the following day to see about moving forward with my case. To date, I have heard nothing.
  
When I got home that evening and logged on, I noticed this comment about the case being resolved, BUT it had been posted PRIOR to our phone call. I started a response, but my internet went down and I decided to wait until I heard back from Mike. 

After a few weeks had passed with no word, I logged on to check and found the comments others had posted. From the looks of it, they were trying their best to intimidate people into being quiet about their scam. Perhaps they are catching more heat than they planned on.

All I can say is that you should NEVER give these people money or personal information... Side note for Records: If you spent as much effort ACTUALLY doing what you advertise, you might be a successful company. And I am WAITING for you to disseminate my information... I WILL sue you.  

Jacques Claude Cooper is lying.  His case was completed so very long ago that I hadn't checked our backup system to see if his paperwork was done.  Low and behold when I checked there was his completed Arkansas pardon and his Certificate of Relief from Disabilities on backup, his completed paperwork was sent on DECEMBER 29, 2009 below is his cover letter giving his instructions on how to file his pardon in Arkansas

December 28, 2009

Jacques Claude Cooper
8883 County Route 77
Hammondsport, New York 14840

Dear Mr. Cooper:

Enclosed is your completed pardon application.  Should you find any mistakes please contact us immediately.

On the first page is a checklist, make certain that all information on this checklist has been enclosed with your completed application.  I have included a self addressed envelope for you to mail everything to the board in, all you need do is add proper postage.

Since we are applying for a pardon with firearm rights restored, there is a form that the “Chief Law Enforcement Officer” in the county where you currently live must sign.  As you can see I have added notes to this form that must be signed to clarify your personal situation.  Make certain the Chief Law Enforcement Officer signs this in front of a Notary Public.

You must also sign page 6 where I have attached a “sign here” tab, but again make certain that you sign this in front of a Notary Public and have them sign and date the form.

We always advise our clients to make a copy of everything before it gets mailed to the board and after the forms have been notarized so you have a copy of everything that gets sent in for your records.

Make certain that you include everything listed on the checklist and put a "sign here" tab on the sheet as you include all documents in the self addressed envelope so you do not forget to include some form of documentation that needs to be included.

After you send in the documents to the board, The Parole Board will review all applications.

After the Parole Board makes the review and recommendation, you will be notified.

Please, do not call the Parole Board concerning results. The Parole Board is charged with first review of all applications. Files will be reviewed by the Governor in the order they are received. There is no appeal process for Pardons. The decision of the Governor is final. Incorrect information will be grounds for return of your application.

**This letter is for your instructions only, DO NOT include this letter with your application or other documents to the board.

All of us wish you the very best in the process.

Kindest Regards,

Donna

Mr. Cooper, I don't know why you are lying about not getting the paperwork but I CAN PROVE IT WAS MAILED TO YOU