Prime Time Shuttle LAX Go Airport Shuttle, Go Sedans, RED VANS Prime Time Shuttle never showed up and lame excuse from employee Los Angeles, California

The worst shuttle service I've used ever

I reserved a shuttle for 3 passengers from Tustin,CA to LAX. The requested pick up time was 5.45 pm but they changed it to 5.35 pm mentioning that they need to pick another passenger. When I realized that the driver doesn't show up, at around 6 pm, I called their customer service and got driver's number. When I called that pig driver he yelled at me saying that he couldn't find us and tried to reach us but we never picked his call. In fact, he was nowhere near as my home is just at the intersection and I could easily see if he was anywhere near. When I asked what number he called he came up with a completely different number, not the one I gave when making the reservation. When I called their customer service (around 6.20 pm) they assured to provide another shuttle but they never got back. After waiting for about half an hour I took another cab and we nearly missed our flights. Their customer service never responded to any of my emails. 

Just save your time and trouble. A few bucks you save is not worth the hassle you'd go through. Avoid this company at all cost. Don't miss your flight with this junk shuttle service.

Try to be more proactive. Since you had my comments deleted off your YELP site, here's a suggestion on how to keep Prime Time from going down like the Titanic.

1, Set up on YELP "All complaints please email me first before writing a poor review."

2, Document all names from CSRs and Dispatchers, that showed Prime Time customers rudeness

3, Written warnings go out IMMEDIATELY for first offense. You gotta realize people have been complaining about poor customer service since 2005.

4. Second  Written warning results in 2 weeks off from work with no pay. If they are too stupid to realize how many people (including yourself) they are affecting. Then they need to become unemployed after  the 3rd warning.

5, Have everyone brought on in the future as a paid hourly employee sign a contract that poor customer service will not be tolerated, and will be terminated after 2 complaints.

6. In your business "The customer is king, customers make paydays possible."  As long as they are not spitting on you, or committing assault, you should have your staff maintain a friendly, kind and compassionate composure. Did you ever watch Roadhouse? Remember  what Pat Swazee said? " I want you to be nice."

Hey Lance,

If you want to provide your reservation number we can look at what happened. Our agreement does state that we may need to make a small adjustment to your pickup time, but we also do need to contact and confirm with you before doing so.

Provided you gave us all the correct contact information, if we still didn't contact you before changing the pickup time I'm more than happy to get you your money back.