ASC - America's Servicing Company - Wells Fargo Wells Fargo Home Mortgage Claimed I did not call in a mortgage payment but merely called to ask about re-financing Fort Mill, South Carolina

I had fallen behind on the mortgage payment. I called the company to make a phone payment as I could not do an online payment and ran out of time to guarantee a payment in the mail. I had spoken with the representative, verified my information, gave my account number for the payment to be deducted then proceeded to speak with him about re-financing options. The payment never posted (though they show I did speak with him about re-financing) to my account. When I finally got through to the manager, she indicated another branch took the call and had me patched through to that office. I left numerous messages on that managers voice mail which were never returned. I then got to the Office of the President of Wells Fargo Home Mortgage (due to OCC involvement) to find they would re-finance me but still did not receive a payment and did not record the phone call of the payment I did make. They could not even see where the rep. entered the screen to take the payment though he quoted me the amount that was to be deducted and the date the transaction was to take place.

Does anyone have any suggestions as to where to go to get a copy of this transaction?