• Report: #772521

Complaint Review: ATG Stores

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  • Submitted: Friday, September 02, 2011
  • Last Posting: Wednesday, September 07, 2011
  • Reported By: Nelson in CO — Colorado United States of America
ATG Stores
11410 N.E. 122nd Way, Suite 200 Internet United States of America

ATG Stores Lighting Universe Poor Products, Poor Service, Incompetent People, Internet

*UPDATE Employee: We appreciate your review and are here to help


1Author 0Consumer 1Employee/Owner

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Do not buy from ATG Stores dba Lighting Universe. Product ordered arrived late, damaged, and defective. Multiple calls to customer service were ineffective. Promised replacement, never came. Promised replacement parts (that I told them would not resolve the manufacturing defect). Asked to speak to a manager, told they were all in a meeting and could not be disturbed. Asked for a call back, never returned my call. Product was cheaply made, overpriced, poorly packaged, defective, with one part broken in two. Planning to box up the junk lighting fixture and send it to ATG's CEO Gary Rubins home address, then reverse credit card charges. Never buy from ATG Stores/Lighting Universe.



This report was posted on Ripoff Report on 9/2/2011 6:52:29 PM and is a permanent record located here: http://www.ripoffreport.com/lighting-stores/atg-stores/atg-stores-lighting-universe-p-d0458.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

We appreciate your review and are here to help

AUTHOR: pr@atgstores.com - Kirkland (United States of America)

SUBMITTED: Wednesday, September 07, 2011

Hi Nelson,

Thank you for your review and for your willingness to work with us on your order issue. We never like to hear when an experience with us has been anything but a positive one and for that we send our sincerest apologies. We are currently working to get you taken care of as soon as possible. 
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