LightingDirect.com Left in the Dark! Took my money, never sent product! Chico California

Thank you choosing LightingDirect.com for your online purchase. We apologize for the slow delivery to complete your order.

As with all of our sites, we have a stock quantity count on each product page. However, this is not a real-time count, and stock can vary, literally, from minute to minute. While stock count is updated daily, we're still striving to improve on this. And on rare occasions, manufacturers have the product on backorder. Unfortunately, this leaves us at the mercy of their factory lead times.

If you have any further questions regarding your order, please contact our customer service department at (800) 375-3410. Phone calls are answered by very knowledgeable representatives typically within two minutes, oftentimes within 60 seconds. They can also help you set up your return once you receive the items, if you'd still like to return them.

Once again, thank you for choosing LightingDirect.com, and we hope to hear from you again.

I have left voicemail and email for lightingdirect.com through their customer service, with no response by phone or email. I have simply asked them to return the portion of money paid for the 2nd day air with out the courtesy of a simple response. While their rebuttal sounds cordial and professional, their actions are anything but!

Let's get a little more specific here. Did you speak to anyone in particular? With whom did you leave a message? If you care to, what is your Order #? If you'd like, please respond to me at smurphy@improvementdirect.com, and I'll gladly get you in touch with someone from our lighting and home decor team. Obviously, you're unhappy, so let's work together to try to rectify this.

Thanks,

Sean Murphy