LOWES
LEE JACKSON HWY, FAIRFAX, Virginia
CHANTILLY Virginia 20151
United States of America
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LOWES Refused to take back Bright Effects LBP15R30M2 lamps which lasted SIX months, "not in the system" CHANTILLY, Virginia
*Consumer Suggestion: Keep the original packaging, along with your reciept
1Author
2Consumer
0Employee/Owner
Attempted to return 2 Bright Effects lamps #LBP15R30M2, which burned our after SIX MONTHS of MINIMAL use.
Local Lowes store could not find them in their computer system so they refused to give me credit for these lamps which were supposed to be good for SIX years
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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Repair Tech - Indian Trail (United States of America)
SUBMITTED: Monday, September 19, 2011
POSTED: Monday, September 19, 2011
As with most stores after a certain amount of time the defective product needs to be handled by the manufacturer especially after 6 months. I am sure if you contact the manufacturer you will get the problem resolved. products are not warranted by the stores, only by the manufacturer.
#2 Consumer Suggestion
AUTHOR: Southern Chemical and Equipment LLC - Sarasota (USA)
SUBMITTED: Tuesday, September 20, 2011
POSTED: Tuesday, September 20, 2011
I always keep the original packaging on anything like that, or at least the flat portion of cardboard, etc that has the "warranty" claim.
Also understand the difference between an advertising claim and an actual warranty.
I have seen many of these products with the 6 or even the 10 year claim on the package, but the actual "warranty" is different.
The other contributor is correct, you need to contact the manufacturer directly.
